Terms and Conditions for Caltex Rewards Programme
IMPORTANT! PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY INCLUDE IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND OBLIGATIONS, INCLUDING LIMITATIONS ON OUR LIABILITY TO YOU.
1. Application of these Terms
These are the terms and conditions ("Terms") of the Caltex Rewards Programme. By participating in the Caltex Rewards Programme, you agree to be bound by these Terms and all terms incorporated by reference herein, without any limitation or qualification.
2. Definitions
In these Terms, the following terms shall have the meanings as set forth below, save where the context otherwise requires:
(a) "Account" means a user account on the Application, Chevron’s website or records;
(b) "Application" means the CaltexGO mobile application;
(c) "Caltex Rewards Card" means the card which reflects a Member's membership in the Caltex Rewards Programme, which may either be a digital card issued on the Application and linked to your Account or a physical card (at the sole discretion of Chevron) or an Account on Chevron’s website;
(d) "Caltex Rewards Points" means the loyalty points issued to Members through the Caltex Rewards Programme;
(e) "Caltex Rewards Programme" means the loyalty rewards programme owned and managed by Chevron, the terms and conditions of which are set out in these Terms;
(f) "Chevron" or "we" (including its variations "our" and "us") means Chevron Hong Kong Limited;
(g) "Chevron Group" means collectively Chevron and its parent and other affiliated or related companies;
(h) "Linked Sites" means the third-party websites that may be linked via the Application in connection with the Caltex Rewards Programme;
(i) "Member" or "you" means a person who has been approved by Chevron to participate in the Caltex Rewards Programme;
(j) "Station" means any Caltex service station situated in the Territory; and
(k) "Territory" means Hong Kong SAR.
3. Programme Overview
3.1 Introduction of Caltex Rewards Programme
With the aim of facilitating better connections with its customers, Chevron has implemented the Caltex Rewards Programme. The Caltex Rewards Card enables the Members to earn and redeem Caltex Rewards Points, subject to such terms and conditions as may be determined by Chevron from time to time and notified to its customers via Chevron’s rewards catalogue or other means
4. Eligibility & Registration
4.1 Eligibility Criteria
Any individual person aged 18 or above may apply to be a Member. However, Chevron reserves the right to determine in its sole discretion the eligibility of any individual as a Member and to reject any application for the Caltex Rewards Programme without having to provide any reason whatsoever to the applicant.
4.2 Registration Process
(a) In order to participate in the Caltex Rewards Programme, you will need to submit an application through https://www.caltex.com/hk/en/caltex-rewards/register.html), via the Application, or at the point-of-sale as instructed by Chevron from time to time. No application fee or membership fee is payable. Unless you have successfully completed the application process, you will not be able to earn or redeem any Caltex Rewards Points under the Caltex Rewards Programme.
(b) All mandatory fields specified in the application for the Caltex Rewards Programme (including your full name, date of birth and a valid mobile number and an email address) must be completed for the application to be processed. Chevron may contact you through the mobile number/email address/mailing address you have provided regarding the Caltex Rewards Programme, and for other purposes as may be mentioned in these Terms and the Privacy Statement.
5. Membership & Caltex Rewards Cards
5.1 Approval for Membership
(a) Upon approval of your application by Chevron, Chevron may elect in its sole discretion to issue a physical or digital Caltex Rewards Card or no Card but in all cases, your membership in the Caltex Rewards Programme will be reflected in your Account. Upon your membership being reflected in your Account, you may commence participating in the Caltex Rewards Programme through qualifying purchases for the purposes of accumulating the Caltex Rewards Points and redeeming them for rewards, subject always to the terms and conditions prescribed by Chevron in its discretion from time to time.
(b) You acknowledge that your membership in the Caltex Rewards Programme is personal to you, and shall not be transferred to any other person.
(c) Where a physical Caltex Rewards Card has been issued, the Member must take proper care of the Caltex Rewards Card. If the Caltex Rewards Card is stolen, lost, damaged or defaced, Chevron may decide in its sole discretion (but is not obliged) to cancel the Caltex Rewards Card and issue a replacement Caltex Rewards Card. If Chevron elects to issue a replacement Caltex Rewards Card, Chevron reserves the right to charge a fee for the replacement Caltex Rewards Card.
(d) Where a physical Caltex Rewards Card has been issued, a Member may report any loss or theft of the Caltex Rewards Card either through https://www.caltex.com/hk/en/caltex-rewards/feedback.html or its hotline at 2582 6288 ,or via the Application. Chevron shall not be responsible for any transactions effected prior to the receipt by Chevron of notice of such loss or theft and Chevron reserves the right to debit your Account for any and all redemptions that are affected prior to notification to Chevron of such loss or theft.
5.2 Representations and Warranties by Member
You represent and warrant that all information provided in connection with the registration and participation in the Caltex Rewards Programme is true, accurate and not misleading, and will remain true, accurate and not misleading for as long as you remain as a Member. In the event of any changes to the details or particulars from time to time, you shall update Chevron either through Chevron's website https://www.caltex.com/hk/en/caltex-rewards/feedback.html or its hotline at 2582 6288 or via the Application.
5.3 Rights of Chevron
Chevron may at any time, in its sole discretion, with or without prior notice to the Members, do any or all of the following:
(a) suspend or terminate any Caltex Rewards Card or any membership in the Caltex Rewards Programme, which may result in the forfeiture of the Caltex Rewards Points associated with such Caltex Rewards Card or membership in the Caltex Rewards Programme, without any compensation to the Member;
(b) refuse to re-issue, renew or replace the Caltex Rewards Card, or refuse to renew the membership in the Caltex Rewards Programme;
(c) terminate an existing Caltex Rewards Card and assign a new Caltex Rewards Card with a new card number to the Member; or
(d) introduce, amend, restrict, suspend, terminate or make any changes to any or all of the benefits, services, facilities and privileges in respect of or in connection with the Caltex Rewards Cards and/or the Caltex Rewards Programme.
6. Accumulation and Validity of Caltex Rewards Points
6.1 Methods to Earn Caltex Rewards Points
A Member can earn the Caltex Rewards Points via any of the following methods:
(a) purchase with Caltex Rewards Card at any Station;
(b) purchase of qualifying goods and services as prescribed by Chevron from time to time and listed on Chevron's website https://www.caltex.com/hk and the Application; or
(c) such other method as Chevron may notify from time to time,
subject to such terms and conditions (including but not limited to minimum spend conditions and verification requirements) as may be determined by Chevron from time to time. Additional Caltex Rewards Points may be issued by Chevron in its sole discretion during special promotions.
6.2 Conditions to Earn Caltex Rewards Points
(a) In addition to the above, Chevron shall record and credit the Caltex Rewards Points only at the point of sale, subject to Chevron's verification of the validity of your membership in the Caltex Rewards Programme. No Caltex Rewards Points will be awarded for any previous or backdated receipts. A Member may only earn Caltex Rewards Points from the payment terminals device at any of the Stations for all to 100 (one hundred) liters per transaction and Caltex Rewards Points shall only be limited to the first 5 (five) transactions within a day, provided that a Member shall not earn Caltex Rewards Points for more than 2,000 (two thousand) liters per month.
(b) In the event that any of the conditions to earn Caltex Rewards Points is not met, Chevron may, in its sole discretion, do any of the following:
(i) delay the recording and crediting of such Caltex Rewards Points in the Member’s Account until all the relevant conditions are met;
(ii) refuse to record and credit such Caltex Rewards Points in the Member’s Account; or
(iii) if the Caltex Rewards Points have already been recorded and credited into the Member’s Account, cancel and deduct such Caltex Rewards Points from such Account.
(c) Any decision made by Chevron under this paragraph 6.2 shall be final and binding.
6.3 Accumulation of Caltex Rewards Points
You can check your accumulated Caltex Rewards Points and your transaction history by logging into your Account on the Application or Chevron’s website. For the avoidance of doubt, Chevron will not be providing periodic updates or physical statement to you regarding your accumulated Caltex Rewards Points.
6.4 Validity
(a) The Caltex Rewards Points earned in a calendar year will expire on 31 December of the following second calendar year. (As an example, Caltex Reward Points earned in 2022 will expire on 31 December 2024.) Chevron reserves the right to amend the validity period of the Caltex Rewards Points from time to time without any prior notice to the Members, and such amendment shall take place from the date on which it is published on Chevron's website https://www.caltex.com/hk/en/caltex-rewards.html or on the Application (whichever is earlier). Expired Caltex Rewards Points will be automatically forfeited at the absolute discretion of Chevron without compensation to the Member.
(b) The Caltex Rewards Points are automatically void upon termination of the Caltex Rewards Programme, or when you cease to be a Member. Members shall not be entitled to any compensation in respect of any cancellation of Caltex Rewards Points by Chevron pursuant to these Terms.
6.5 Non-transferable
The Caltex Rewards Points accumulated in your Account cannot be transferred or assigned to any other Member.
7. Redemption of Caltex Rewards Points
7.1 Conditions to Redemption
(a) A Member may only redeem the Caltex Rewards Points after he/she has accumulated sufficient points in his/her Account and is eligible for such redemption, subject to fulfilling any terms and conditions as may be imposed by Chevron from time to time. The Caltex Rewards Points utilised for redemption shall be on a first-in-first-out basis.
(b) In order to redeem the Caltex Rewards Points for fuel or any product at the Station, a Member must present his membership in the Caltex Rewards Programme at the point of purchase. A Member who fails to present his membership at the point of such redemption will not be permitted to redeem the Caltex Rewards Points.
(c) Chevron reserves the right to adjust (whether by way of an increase or a decrease) the Caltex Rewards Points required for redemption without any prior notice to the Members. All redemptions are subject to availability and change, and Chevron reserves the right to cancel, amend, substitute or remove any rewards or the terms of redemption without any prior notice to the Members.
(d)Notwithstanding anything contained herein, there is no cash value attributed to the Caltex Rewards Points.
7.2 Offsetting Payments
The Members may use their Caltex Rewards Points to offset payments for fuel purchases at any Station, whether partially or fully. The redemption of the Caltex Rewards Points for offsetting payments is subject to the following:
(a) unless permitted in these Terms, any deduction of the Caltex Rewards Points from the Account shall not be refunded to the Member for any reason whatsoever; and
(b)in the event that payment still needs to be made by the Member after offsetting the purchase price against the redeemed Caltex Rewards Points, the Member shall make the necessary payment and shall not dispute the amount payable.
7.3 Redemption
Subject to the relevant terms and conditions prescribed by Chevron from time to time, the Members may use their Caltex Rewards Points to:
(a) convert them into such vouchers as notified by Chevron from time to time;
(b) redeem rewards from the rewards catalogue of the Caltex Rewards Programme, which is published on Chevron's website https://www.caltex.com/hk/en/caltex-rewards.html and/or the Application, provided always that the use of any rewards is subject to the terms and conditions imposed by the relevant merchant offering the reward, any disputes concerning any rewards shall be settled between the Member and the relevant merchant offering the reward, and Chevron shall not in any way be involved in such claims and/or disputes (save where Chevron itself is the merchant supplying the reward);
(c) take part in or contribute to any sustainability initiatives, activities or events which are initiated or organised by the Chevron Group (either on its own or with third parties); and
(d) take part in or contribute to any initiative or programme initiated or organised by the Chevron Group (either on its own or with third parties), as notified from time to time by way of a publication on Chevron's website https://www.caltex.com/hk/en/caltex-rewards.html and/or the Application.
8. Account
8.1 Changes to the Account
Notwithstanding any other provisions in these Terms, Chevron reserves the right to make any changes to the Member’s Account (including but not limited to crediting or deducting Caltex Rewards Points from the Account, or suspending or terminating the Account) and/or disqualify the Member from participating in any contest, lucky draw, program, activity or event organised by Chevron (whether solely or jointly with any other partners or collaborators) without prior notice to the Member, upon the occurrence of any of the following circumstances:
(a) wrongful crediting or deduction of the Caltex Rewards Points arising from:
(i) system glitches, malfunction, failure or disruption with respect to the Account and/or the Application;
(ii) human error;
(iii) dishonest or fraudulent transactions, acts or omissions conducted by the Member or with respect to the Account; or
(iv) operational mistakes or changes;
(b) inaccurate, false, misleading or illegible information supplied by the Member; or
(c) changes in the terms and conditions of such contest, lucky draw, programme, activity or event.
8.2 Representations and Warranties by Member
You represent and warrant that:
(a) you will not create more than one Account;
(b) you will not share your password or allow any other person to access your Account, or otherwise do anything that may or will violate the security of your Account;
(c) you will keep all information provided by you up to date and accurate;
(d) you will not transfer your Account to any other person without prior permission from Chevron; and
(e) you are responsible for the use of your Account and all activities that are carried out through the Account, whether authorised or unauthorised and must immediately notify Chevron if you become aware of any unauthorised use of or access to your Account.
9. Termination
9.1 Termination by Chevron
(a) Chevron may in its sole discretion, with reasonable prior notice to the Members, suspend or terminate the Caltex Rewards Programme. The Members shall not be entitled to any compensation for any such suspension or termination.
(b) Chevron may terminate or suspend the Member's Account and membership in the Caltex Rewards Programme with immediate effect if any one or more of the following shall occur:
(i) the Member no longer holds a valid Account or Caltex Rewards Card (as the case may be);
(ii) the Member's Account does not have any activity for a continuous period of 36 months;
(iii) the Member commits or is reasonably suspected of committing any fraud or misrepresents or is reasonably suspected of misrepresenting any information supplied or to be supplied by the Member; or
(iv) the Member commits a material breach of these Terms and such breach is either not capable of being remedied or if it is capable of remedied, the Member fails to remedy it within 30 days from the date of written notice by Chevron requiring such breach to be remedied.
9.2 Termination by Member
A Member may withdraw from the Caltex Rewards Programme at any time by contacting Chevron's customer service centre at 2582 6288 or via the Application.
9.3 Consequences of Termination
Upon termination of the Member's Account or the Caltex Rewards Programme, all Caltex Rewards Points accumulated in the Member's Account shall be forfeited.
10. Liability and Indemnity
10.1 Member's Liability
Each Member assumes all risks and liabilities for loss or damage arising from his or her participation in the Caltex Rewards Programme.
10.2 Indemnity
Each Member shall indemnify and hold each of the entities in the Chevron Group and their respective directors, officers, employees, agents and contractors harmless from and against any and all claims, proceedings, loss, damage, costs and expenses (including legal costs on a full indemnity basis) incurred, suffered or sustained by each of the entities in the Chevron Group and their respective directors, officers, employees, agents and contractors directly or indirectly arising from or relating to the Member’s participation in the Caltex Rewards Programme.
11. Disclaimer
11.1 General
(a) To the fullest extent permitted by law, each of the entities in the Chevron Group disclaims any liability whatsoever arising from or relating to the Member’s usage of the Application and/or participation in the Caltex Rewards Programme, howsoever arising, including but not limited to, the redemption and use of the rewards, any breakdown or malfunction in any computer system or equipment, any notice which is misdirected and/or lost in the post, loss of income, profits or goodwill, as well as any other direct or indirect, incidental, consequential, exemplary, punitive or special damages of any party including third parties howsoever arising whether in contract, tort, negligence or otherwise.
(b) To the fullest extent permitted by law, none of the entities in the Chevron Group shall be liable for any claim, loss, damage, cost or expense incurred, suffered or sustained by the Member arising from or in connection with:
(i) any failure or refusal by any merchant in accepting the Member's membership in the Caltex Rewards Programme or crediting of the Caltex Rewards Points into the Member's Account;
(ii) where a Caltex Rewards Card has been issued, the use of the Caltex Rewards Card;
(iii) any loss of data and records relating to the Member's Account or the Caltex Rewards Programme;
(iv) any loss of or inability to use the stored Caltex Rewards Points in the Member's Account;
(v) any acts, omissions, negligence or wilful default on the part of the merchant;
(vi) any acts, omissions, negligence or wilful default on the part of any of the entities in the Chevron Group and their respective directors, officers, employees, agents or contractors; or
(vii) any failure or inability of the Member to access the Application and/or his or her Account.
(c) For the avoidance of doubt, termination or suspension by Chevron of the Caltex Rewards Programme shall not entitle any Member to any claim or compensation against any of the entities in the Chevron Group for any and all loss or damage suffered or incurred directly or indirectly as a result of such termination or suspension.
11.2 Accumulation of Caltex Rewards Points
The Member agrees that the Caltex Rewards Cards (if issued) are intended to be used as loyalty cards for the accumulation of the Caltex Rewards Points for eligible purchases and that Chevron does not make any representation or warranty with respect to any goods and/or services purchased, whether or not the purchase qualifies for the award of the Caltex Rewards Points. None of the entities in the Chevron Group shall be liable for any claim, loss, damage, injury, death, costs or expenses howsoever incurred, suffered or sustained by the Member as a result of or in connection with the purchase of such goods and/or services. The Member agrees to direct all claims in relation to such goods and/or services to the relevant supplier, manufacturer or such appropriate third party concerned with the supply of such goods and/or services.
11.3 Redemption of Caltex Rewards Points
(a) The Member acknowledges and accepts that the use of the Caltex Rewards Points to offset payments shall constitute a contract for sale between the Member and such merchant. As such, none of the entities in the Chevron Group assumes any liability in respect of any goods and/or services purchased by the Member from the merchant using the Caltex Rewards Points. The Member agrees to direct all claims in relation to such goods and/or services to the relevant merchant or such appropriate third party concerned with the supply of the relevant goods and/or services.
(b) To the fullest extent permitted by law, none of the entities in the Chevron Group makes any representations or warranties, express or implied, and disclaims any and all liabilities as to the condition, quality, merchantability or fitness for use or purpose of any goods and/or services provided to the Member upon redemption of the Caltex Rewards Points.
12. Limitation of Liability
To the fullest extent permitted under applicable law, under no circumstances, including, but not limited to, negligence, shall any of the entities in the Chevron Group be liable for any compensatory, punitive, indirect, special or consequential damages that result from the use of, or the inability to use, the Application, the Account, (where applicable) the Caltex Rewards Card and/or the Caltex Rewards Programme, even if Chevron or a Chevron authorised representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, and so to that extent the above limitation or exclusion may not apply to you. In no event shall Chevron's total liability (or the total liability of any of the entities in the Chevron Group) to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence) or otherwise) exceed the amount paid by you to Chevron, if any, for using the Application, the Account, (where applicable) the Caltex Rewards Card and/or the Caltex Rewards Programme.
13. Trademarks
All trademarks, service marks, logos and trade names, whether registered or unregistered, are proprietary to Chevron or to other companies where so indicated. You may not reproduce, download or otherwise use any such trademarks, service marks, logos or trade names without the prior written consent of the appropriate owner thereof.
14. Access to Linked Sites
The Members may be able to access Linked Sites. Linked Sites are not reviewed, controlled, or examined by any of the entities in the Chevron Group in any way and none of the entities in the Chevron Group is responsible for the content, availability, advertising, products or other materials of any such Linked Sites, or any additional links contained therein. These links do not imply Chevron Group’s endorsement of, association, partnership or any other relationship with the Linked Sites and/or their operators. It is the sole responsibility of the Members to comply with the terms of service and privacy policy of the Linked Sites as well as with any other obligation under copyright, secrecy, defamation, decency, privacy, security and export laws related to the use of such Linked Sites and any content contained thereon. In no event shall any of the entities in the Chevron Group be liable, directly or indirectly, to anyone for any loss or damage arising from or occasioned by the creation or use of the Linked Sites or the information or material accessed through these Linked Sites. Any concerns should be directed to the relevant Linked Site’s administrator or webmaster. Chevron reserves the exclusive right, at its sole discretion, to add, change, decline or remove, without notice, any link to any of the Linked Sites from the Application and/or introduce different links to different Members.
15.Collection, Use and Disclosure of Personal Data
The collection, use and disclosure of the Members’ personal data will be in accordance with Chevron's Privacy Policy which is available here https://www.caltex.com/hk/en/caltex-rewards/privacy-statement.html. By using his or her Caltex Rewards Card or by logging into his or her Account to participate in the Caltex Rewards Programme, the Member shall be deemed to have read, understood and accepted the terms of Chevron’s Privacy Policy. For enquiries relating to Chevron’s Privacy Policy, please contact the customer service centre at 2582 6288 or email to DataProtectionOfficer-HK@chevron.com
16. Miscellaneous
16.1 Entire Agreement
This is the entire agreement between you and Chevron relating to the subject matter herein and shall not be modified except in writing or in accordance with paragraph 16.2.
16.2 Variation
(a) Chevron reserves the right to modify, update, replace or change any or all of these Terms or its policies relating to the Caltex Rewards Programme at any time and from time to time, by posting an updated or revised version on Chevron's website https://www.caltex.com/hk or the Application. Any modification, update, replacement or change to the Terms or any policy relating to the Caltex Rewards Programme shall be effective upon posting of the updated or revised version. Although Chevron will endeavour to highlight material updates or changes to these Terms, it is your responsibility to review these Terms regularly to ensure you are aware of the most recent terms as they will be binding on you and your participation in the Caltex Rewards Programme. Your continued participation in the Caltex Rewards Programme will be deemed to constitute your agreement to and acceptance of such changes. If you do not agree to any update or change, you must immediately cease participating in the Caltex Rewards Programme.
(b) Further, Chevron may at any time and from time to time introduce updates, enhancements, changes or new features to the Caltex Rewards Programme. Any such changes or new features introduced will be subject to these Terms.
16.3 Assignment
(a) No rights of any Member against Chevron under these Terms may be assigned or otherwise disposed of.
(b) Chevron may at any time assign or transfer all or any part of its rights and/or obligations under these Terms relating to any Account, Caltex Rewards Cards and/or the Caltex Rewards Programme without the prior consent of any Member.
16.4 Severability
If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
16.5 Remedies
No failure to exercise or delay in exercising any right, power or remedy under these Terms operates as a waiver. A single or partial exercise or waiver of the exercise of any right, power or remedy does not preclude any other or further exercise of that or any other right, power or remedy. A waiver is not valid or binding on the party granting that waiver unless made in writing.
16.6 Third Party Rights
Save as expressly stated otherwise, no third party shall have any right (whether under the Contracts (Rights of Third Parties) Ordinance (Chapter 623) of Laws of Hong Kong or otherwise) to enforce any provision of these Terms.
16.7 Governing Law and Dispute Resolution
(a) These Terms shall be governed by and construed in accordance with the laws of Hong Kong, without giving effect to any principles of conflicts of law.
(b)By participating in the Caltex Rewards Programme, you submit to the non-exclusive jurisdiction of the Hong Kong courts.
16.8 Language
Should the Chinese and English versions of these Terms vary, the English version shall prevail.
Terms and Conditions for Caltex Rewards Programme
IMPORTANT! PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY INCLUDE IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND OBLIGATIONS, INCLUDING LIMITATIONS ON OUR LIABILITY TO YOU.
1. Application of these Terms
These are the terms and conditions ("Terms") of the Caltex Rewards Programme. By participating in the Caltex Rewards Programme, you agree to be bound by these Terms and all terms incorporated by reference herein, without any limitation or qualification.
2. Definitions
In these Terms, the following terms shall have the meanings as set forth below, save where the context otherwise requires:
(a) "Account" means a user account on the Application, Chevron’s website or records;
(b) "Application" means the CaltexGO mobile application;
(c) "Caltex Rewards Card" means the card which reflects a Member's membership in the Caltex Rewards Programme, which may either be a digital card issued on the Application and linked to your Account or a physical card (at the sole discretion of Chevron) or an Account on Chevron’s website;
(d) "Caltex Rewards Points" means the loyalty points issued to Members through the Caltex Rewards Programme;
(e) "Caltex Rewards Programme" means the loyalty rewards programme owned and managed by Chevron, the terms and conditions of which are set out in these Terms;
(f) "Chevron" or "we" (including its variations "our" and "us") means Chevron Hong Kong Limited;
(g) "Chevron Group" means collectively Chevron and its parent and other affiliated or related companies;
(h) "Linked Sites" means the third-party websites that may be linked via the Application in connection with the Caltex Rewards Programme;
(i) "Member" or "you" means a person who has been approved by Chevron to participate in the Caltex Rewards Programme;
(j) "Station" means any Caltex service station situated in the Territory; and
(k) "Territory" means Hong Kong SAR.
3. Programme Overview
3.1 Introduction of Caltex Rewards Programme
With the aim of facilitating better connections with its customers, Chevron has implemented the Caltex Rewards Programme. The Caltex Rewards Card enables the Members to earn and redeem Caltex Rewards Points, subject to such terms and conditions as may be determined by Chevron from time to time and notified to its customers via Chevron’s rewards catalogue or other means
4. Eligibility & Registration
4.1 Eligibility Criteria
Any individual person aged 18 or above may apply to be a Member. However, Chevron reserves the right to determine in its sole discretion the eligibility of any individual as a Member and to reject any application for the Caltex Rewards Programme without having to provide any reason whatsoever to the applicant.
4.2 Registration Process
(a) In order to participate in the Caltex Rewards Programme, you will need to submit an application through https://www.caltex.com/hk/en/caltex-rewards/register.html), via the Application, or at the point-of-sale as instructed by Chevron from time to time. No application fee or membership fee is payable. Unless you have successfully completed the application process, you will not be able to earn or redeem any Caltex Rewards Points under the Caltex Rewards Programme.
(b) All mandatory fields specified in the application for the Caltex Rewards Programme (including your full name, date of birth and a valid mobile number and an email address) must be completed for the application to be processed. Chevron may contact you through the mobile number/email address/mailing address you have provided regarding the Caltex Rewards Programme, and for other purposes as may be mentioned in these Terms and the Privacy Statement.
5. Membership & Caltex Rewards Cards
5.1 Approval for Membership
(a) Upon approval of your application by Chevron, Chevron may elect in its sole discretion to issue a physical or digital Caltex Rewards Card or no Card but in all cases, your membership in the Caltex Rewards Programme will be reflected in your Account. Upon your membership being reflected in your Account, you may commence participating in the Caltex Rewards Programme through qualifying purchases for the purposes of accumulating the Caltex Rewards Points and redeeming them for rewards, subject always to the terms and conditions prescribed by Chevron in its discretion from time to time.
(b) You acknowledge that your membership in the Caltex Rewards Programme is personal to you, and shall not be transferred to any other person.
(c) Where a physical Caltex Rewards Card has been issued, the Member must take proper care of the Caltex Rewards Card. If the Caltex Rewards Card is stolen, lost, damaged or defaced, Chevron may decide in its sole discretion (but is not obliged) to cancel the Caltex Rewards Card and issue a replacement Caltex Rewards Card. If Chevron elects to issue a replacement Caltex Rewards Card, Chevron reserves the right to charge a fee for the replacement Caltex Rewards Card.
(d) Where a physical Caltex Rewards Card has been issued, a Member may report any loss or theft of the Caltex Rewards Card either through https://www.caltex.com/hk/en/caltex-rewards/feedback.html or its hotline at 2582 6288 ,or via the Application. Chevron shall not be responsible for any transactions effected prior to the receipt by Chevron of notice of such loss or theft and Chevron reserves the right to debit your Account for any and all redemptions that are affected prior to notification to Chevron of such loss or theft.
5.2 Representations and Warranties by Member
You represent and warrant that all information provided in connection with the registration and participation in the Caltex Rewards Programme is true, accurate and not misleading, and will remain true, accurate and not misleading for as long as you remain as a Member. In the event of any changes to the details or particulars from time to time, you shall update Chevron either through Chevron's website https://www.caltex.com/hk/en/caltex-rewards/feedback.html or its hotline at 2582 6288 or via the Application.
5.3 Rights of Chevron
Chevron may at any time, in its sole discretion, with or without prior notice to the Members, do any or all of the following:
(a) suspend or terminate any Caltex Rewards Card or any membership in the Caltex Rewards Programme, which may result in the forfeiture of the Caltex Rewards Points associated with such Caltex Rewards Card or membership in the Caltex Rewards Programme, without any compensation to the Member;
(b) refuse to re-issue, renew or replace the Caltex Rewards Card, or refuse to renew the membership in the Caltex Rewards Programme;
(c) terminate an existing Caltex Rewards Card and assign a new Caltex Rewards Card with a new card number to the Member; or
(d) introduce, amend, restrict, suspend, terminate or make any changes to any or all of the benefits, services, facilities and privileges in respect of or in connection with the Caltex Rewards Cards and/or the Caltex Rewards Programme.
6. Accumulation and Validity of Caltex Rewards Points
6.1 Methods to Earn Caltex Rewards Points
A Member can earn the Caltex Rewards Points via any of the following methods:
(a) purchase with Caltex Rewards Card at any Station;
(b) purchase of qualifying goods and services as prescribed by Chevron from time to time and listed on Chevron's website https://www.caltex.com/hk and the Application; or
(c) such other method as Chevron may notify from time to time,
subject to such terms and conditions (including but not limited to minimum spend conditions and verification requirements) as may be determined by Chevron from time to time. Additional Caltex Rewards Points may be issued by Chevron in its sole discretion during special promotions.
6.2 Conditions to Earn Caltex Rewards Points
(a) In addition to the above, Chevron shall record and credit the Caltex Rewards Points only at the point of sale, subject to Chevron's verification of the validity of your membership in the Caltex Rewards Programme. No Caltex Rewards Points will be awarded for any previous or backdated receipts. A Member may only earn Caltex Rewards Points from the payment terminals device at any of the Stations for all to 100 (one hundred) liters per transaction and Caltex Rewards Points shall only be limited to the first 5 (five) transactions within a day, provided that a Member shall not earn Caltex Rewards Points for more than 2,000 (two thousand) liters per month.
(b) In the event that any of the conditions to earn Caltex Rewards Points is not met, Chevron may, in its sole discretion, do any of the following:
(i) delay the recording and crediting of such Caltex Rewards Points in the Member’s Account until all the relevant conditions are met;
(ii) refuse to record and credit such Caltex Rewards Points in the Member’s Account; or
(iii) if the Caltex Rewards Points have already been recorded and credited into the Member’s Account, cancel and deduct such Caltex Rewards Points from such Account.
(c) Any decision made by Chevron under this paragraph 6.2 shall be final and binding.
6.3 Accumulation of Caltex Rewards Points
You can check your accumulated Caltex Rewards Points and your transaction history by logging into your Account on the Application or Chevron’s website. For the avoidance of doubt, Chevron will not be providing periodic updates or physical statement to you regarding your accumulated Caltex Rewards Points.
6.4 Validity
(a) The Caltex Rewards Points earned in a calendar year will expire on 31 December of the following second calendar year. (As an example, Caltex Reward Points earned in 2022 will expire on 31 December 2024.) Chevron reserves the right to amend the validity period of the Caltex Rewards Points from time to time without any prior notice to the Members, and such amendment shall take place from the date on which it is published on Chevron's website https://www.caltex.com/hk/en/caltex-rewards.html or on the Application (whichever is earlier). Expired Caltex Rewards Points will be automatically forfeited at the absolute discretion of Chevron without compensation to the Member.
(b) The Caltex Rewards Points are automatically void upon termination of the Caltex Rewards Programme, or when you cease to be a Member. Members shall not be entitled to any compensation in respect of any cancellation of Caltex Rewards Points by Chevron pursuant to these Terms.
6.5 Non-transferable
The Caltex Rewards Points accumulated in your Account cannot be transferred or assigned to any other Member.
7. Redemption of Caltex Rewards Points
7.1 Conditions to Redemption
(a) A Member may only redeem the Caltex Rewards Points after he/she has accumulated sufficient points in his/her Account and is eligible for such redemption, subject to fulfilling any terms and conditions as may be imposed by Chevron from time to time. The Caltex Rewards Points utilised for redemption shall be on a first-in-first-out basis.
(b) In order to redeem the Caltex Rewards Points for fuel or any product at the Station, a Member must present his membership in the Caltex Rewards Programme at the point of purchase. A Member who fails to present his membership at the point of such redemption will not be permitted to redeem the Caltex Rewards Points.
(c) Chevron reserves the right to adjust (whether by way of an increase or a decrease) the Caltex Rewards Points required for redemption without any prior notice to the Members. All redemptions are subject to availability and change, and Chevron reserves the right to cancel, amend, substitute or remove any rewards or the terms of redemption without any prior notice to the Members.
(d)Notwithstanding anything contained herein, there is no cash value attributed to the Caltex Rewards Points.
7.2 Offsetting Payments
The Members may use their Caltex Rewards Points to offset payments for fuel purchases at any Station, whether partially or fully. The redemption of the Caltex Rewards Points for offsetting payments is subject to the following:
(a) unless permitted in these Terms, any deduction of the Caltex Rewards Points from the Account shall not be refunded to the Member for any reason whatsoever; and
(b)in the event that payment still needs to be made by the Member after offsetting the purchase price against the redeemed Caltex Rewards Points, the Member shall make the necessary payment and shall not dispute the amount payable.
7.3 Redemption
Subject to the relevant terms and conditions prescribed by Chevron from time to time, the Members may use their Caltex Rewards Points to:
(a) convert them into such vouchers as notified by Chevron from time to time;
(b) redeem rewards from the rewards catalogue of the Caltex Rewards Programme, which is published on Chevron's website https://www.caltex.com/hk/en/caltex-rewards.html and/or the Application, provided always that the use of any rewards is subject to the terms and conditions imposed by the relevant merchant offering the reward, any disputes concerning any rewards shall be settled between the Member and the relevant merchant offering the reward, and Chevron shall not in any way be involved in such claims and/or disputes (save where Chevron itself is the merchant supplying the reward);
(c) take part in or contribute to any sustainability initiatives, activities or events which are initiated or organised by the Chevron Group (either on its own or with third parties); and
(d) take part in or contribute to any initiative or programme initiated or organised by the Chevron Group (either on its own or with third parties), as notified from time to time by way of a publication on Chevron's website https://www.caltex.com/hk/en/caltex-rewards.html and/or the Application.
8. Account
8.1 Changes to the Account
Notwithstanding any other provisions in these Terms, Chevron reserves the right to make any changes to the Member’s Account (including but not limited to crediting or deducting Caltex Rewards Points from the Account, or suspending or terminating the Account) and/or disqualify the Member from participating in any contest, lucky draw, program, activity or event organised by Chevron (whether solely or jointly with any other partners or collaborators) without prior notice to the Member, upon the occurrence of any of the following circumstances:
(a) wrongful crediting or deduction of the Caltex Rewards Points arising from:
(i) system glitches, malfunction, failure or disruption with respect to the Account and/or the Application;
(ii) human error;
(iii) dishonest or fraudulent transactions, acts or omissions conducted by the Member or with respect to the Account; or
(iv) operational mistakes or changes;
(b) inaccurate, false, misleading or illegible information supplied by the Member; or
(c) changes in the terms and conditions of such contest, lucky draw, programme, activity or event.
8.2 Representations and Warranties by Member
You represent and warrant that:
(a) you will not create more than one Account;
(b) you will not share your password or allow any other person to access your Account, or otherwise do anything that may or will violate the security of your Account;
(c) you will keep all information provided by you up to date and accurate;
(d) you will not transfer your Account to any other person without prior permission from Chevron; and
(e) you are responsible for the use of your Account and all activities that are carried out through the Account, whether authorised or unauthorised and must immediately notify Chevron if you become aware of any unauthorised use of or access to your Account.
9. Termination
9.1 Termination by Chevron
(a) Chevron may in its sole discretion, with reasonable prior notice to the Members, suspend or terminate the Caltex Rewards Programme. The Members shall not be entitled to any compensation for any such suspension or termination.
(b) Chevron may terminate or suspend the Member's Account and membership in the Caltex Rewards Programme with immediate effect if any one or more of the following shall occur:
(i) the Member no longer holds a valid Account or Caltex Rewards Card (as the case may be);
(ii) the Member's Account does not have any activity for a continuous period of 36 months;
(iii) the Member commits or is reasonably suspected of committing any fraud or misrepresents or is reasonably suspected of misrepresenting any information supplied or to be supplied by the Member; or
(iv) the Member commits a material breach of these Terms and such breach is either not capable of being remedied or if it is capable of remedied, the Member fails to remedy it within 30 days from the date of written notice by Chevron requiring such breach to be remedied.
9.2 Termination by Member
A Member may withdraw from the Caltex Rewards Programme at any time by contacting Chevron's customer service centre at 2582 6288 or via the Application.
9.3 Consequences of Termination
Upon termination of the Member's Account or the Caltex Rewards Programme, all Caltex Rewards Points accumulated in the Member's Account shall be forfeited.
10. Liability and Indemnity
10.1 Member's Liability
Each Member assumes all risks and liabilities for loss or damage arising from his or her participation in the Caltex Rewards Programme.
10.2 Indemnity
Each Member shall indemnify and hold each of the entities in the Chevron Group and their respective directors, officers, employees, agents and contractors harmless from and against any and all claims, proceedings, loss, damage, costs and expenses (including legal costs on a full indemnity basis) incurred, suffered or sustained by each of the entities in the Chevron Group and their respective directors, officers, employees, agents and contractors directly or indirectly arising from or relating to the Member’s participation in the Caltex Rewards Programme.
11. Disclaimer
11.1 General
(a) To the fullest extent permitted by law, each of the entities in the Chevron Group disclaims any liability whatsoever arising from or relating to the Member’s usage of the Application and/or participation in the Caltex Rewards Programme, howsoever arising, including but not limited to, the redemption and use of the rewards, any breakdown or malfunction in any computer system or equipment, any notice which is misdirected and/or lost in the post, loss of income, profits or goodwill, as well as any other direct or indirect, incidental, consequential, exemplary, punitive or special damages of any party including third parties howsoever arising whether in contract, tort, negligence or otherwise.
(b) To the fullest extent permitted by law, none of the entities in the Chevron Group shall be liable for any claim, loss, damage, cost or expense incurred, suffered or sustained by the Member arising from or in connection with:
(i) any failure or refusal by any merchant in accepting the Member's membership in the Caltex Rewards Programme or crediting of the Caltex Rewards Points into the Member's Account;
(ii) where a Caltex Rewards Card has been issued, the use of the Caltex Rewards Card;
(iii) any loss of data and records relating to the Member's Account or the Caltex Rewards Programme;
(iv) any loss of or inability to use the stored Caltex Rewards Points in the Member's Account;
(v) any acts, omissions, negligence or wilful default on the part of the merchant;
(vi) any acts, omissions, negligence or wilful default on the part of any of the entities in the Chevron Group and their respective directors, officers, employees, agents or contractors; or
(vii) any failure or inability of the Member to access the Application and/or his or her Account.
(c) For the avoidance of doubt, termination or suspension by Chevron of the Caltex Rewards Programme shall not entitle any Member to any claim or compensation against any of the entities in the Chevron Group for any and all loss or damage suffered or incurred directly or indirectly as a result of such termination or suspension.
11.2 Accumulation of Caltex Rewards Points
The Member agrees that the Caltex Rewards Cards (if issued) are intended to be used as loyalty cards for the accumulation of the Caltex Rewards Points for eligible purchases and that Chevron does not make any representation or warranty with respect to any goods and/or services purchased, whether or not the purchase qualifies for the award of the Caltex Rewards Points. None of the entities in the Chevron Group shall be liable for any claim, loss, damage, injury, death, costs or expenses howsoever incurred, suffered or sustained by the Member as a result of or in connection with the purchase of such goods and/or services. The Member agrees to direct all claims in relation to such goods and/or services to the relevant supplier, manufacturer or such appropriate third party concerned with the supply of such goods and/or services.
11.3 Redemption of Caltex Rewards Points
(a) The Member acknowledges and accepts that the use of the Caltex Rewards Points to offset payments shall constitute a contract for sale between the Member and such merchant. As such, none of the entities in the Chevron Group assumes any liability in respect of any goods and/or services purchased by the Member from the merchant using the Caltex Rewards Points. The Member agrees to direct all claims in relation to such goods and/or services to the relevant merchant or such appropriate third party concerned with the supply of the relevant goods and/or services.
(b) To the fullest extent permitted by law, none of the entities in the Chevron Group makes any representations or warranties, express or implied, and disclaims any and all liabilities as to the condition, quality, merchantability or fitness for use or purpose of any goods and/or services provided to the Member upon redemption of the Caltex Rewards Points.
12. Limitation of Liability
To the fullest extent permitted under applicable law, under no circumstances, including, but not limited to, negligence, shall any of the entities in the Chevron Group be liable for any compensatory, punitive, indirect, special or consequential damages that result from the use of, or the inability to use, the Application, the Account, (where applicable) the Caltex Rewards Card and/or the Caltex Rewards Programme, even if Chevron or a Chevron authorised representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, and so to that extent the above limitation or exclusion may not apply to you. In no event shall Chevron's total liability (or the total liability of any of the entities in the Chevron Group) to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence) or otherwise) exceed the amount paid by you to Chevron, if any, for using the Application, the Account, (where applicable) the Caltex Rewards Card and/or the Caltex Rewards Programme.
13. Trademarks
All trademarks, service marks, logos and trade names, whether registered or unregistered, are proprietary to Chevron or to other companies where so indicated. You may not reproduce, download or otherwise use any such trademarks, service marks, logos or trade names without the prior written consent of the appropriate owner thereof.
14. Access to Linked Sites
The Members may be able to access Linked Sites. Linked Sites are not reviewed, controlled, or examined by any of the entities in the Chevron Group in any way and none of the entities in the Chevron Group is responsible for the content, availability, advertising, products or other materials of any such Linked Sites, or any additional links contained therein. These links do not imply Chevron Group’s endorsement of, association, partnership or any other relationship with the Linked Sites and/or their operators. It is the sole responsibility of the Members to comply with the terms of service and privacy policy of the Linked Sites as well as with any other obligation under copyright, secrecy, defamation, decency, privacy, security and export laws related to the use of such Linked Sites and any content contained thereon. In no event shall any of the entities in the Chevron Group be liable, directly or indirectly, to anyone for any loss or damage arising from or occasioned by the creation or use of the Linked Sites or the information or material accessed through these Linked Sites. Any concerns should be directed to the relevant Linked Site’s administrator or webmaster. Chevron reserves the exclusive right, at its sole discretion, to add, change, decline or remove, without notice, any link to any of the Linked Sites from the Application and/or introduce different links to different Members.
15.Collection, Use and Disclosure of Personal Data
The collection, use and disclosure of the Members’ personal data will be in accordance with Chevron's Privacy Policy which is available here https://www.caltex.com/hk/en/caltex-rewards/privacy-statement.html. By using his or her Caltex Rewards Card or by logging into his or her Account to participate in the Caltex Rewards Programme, the Member shall be deemed to have read, understood and accepted the terms of Chevron’s Privacy Policy. For enquiries relating to Chevron’s Privacy Policy, please contact the customer service centre at 2582 6288 or email to DataProtectionOfficer-HK@chevron.com
16. Miscellaneous
16.1 Entire Agreement
This is the entire agreement between you and Chevron relating to the subject matter herein and shall not be modified except in writing or in accordance with paragraph 16.2.
16.2 Variation
(a) Chevron reserves the right to modify, update, replace or change any or all of these Terms or its policies relating to the Caltex Rewards Programme at any time and from time to time, by posting an updated or revised version on Chevron's website https://www.caltex.com/hk or the Application. Any modification, update, replacement or change to the Terms or any policy relating to the Caltex Rewards Programme shall be effective upon posting of the updated or revised version. Although Chevron will endeavour to highlight material updates or changes to these Terms, it is your responsibility to review these Terms regularly to ensure you are aware of the most recent terms as they will be binding on you and your participation in the Caltex Rewards Programme. Your continued participation in the Caltex Rewards Programme will be deemed to constitute your agreement to and acceptance of such changes. If you do not agree to any update or change, you must immediately cease participating in the Caltex Rewards Programme.
(b) Further, Chevron may at any time and from time to time introduce updates, enhancements, changes or new features to the Caltex Rewards Programme. Any such changes or new features introduced will be subject to these Terms.
16.3 Assignment
(a) No rights of any Member against Chevron under these Terms may be assigned or otherwise disposed of.
(b) Chevron may at any time assign or transfer all or any part of its rights and/or obligations under these Terms relating to any Account, Caltex Rewards Cards and/or the Caltex Rewards Programme without the prior consent of any Member.
16.4 Severability
If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
16.5 Remedies
No failure to exercise or delay in exercising any right, power or remedy under these Terms operates as a waiver. A single or partial exercise or waiver of the exercise of any right, power or remedy does not preclude any other or further exercise of that or any other right, power or remedy. A waiver is not valid or binding on the party granting that waiver unless made in writing.
16.6 Third Party Rights
Save as expressly stated otherwise, no third party shall have any right (whether under the Contracts (Rights of Third Parties) Ordinance (Chapter 623) of Laws of Hong Kong or otherwise) to enforce any provision of these Terms.
16.7 Governing Law and Dispute Resolution
(a) These Terms shall be governed by and construed in accordance with the laws of Hong Kong, without giving effect to any principles of conflicts of law.
(b)By participating in the Caltex Rewards Programme, you submit to the non-exclusive jurisdiction of the Hong Kong courts.
16.8 Language
Should the Chinese and English versions of these Terms vary, the English version shall prevail.