Caltex Personal StarCard Frequently Asked Questions

Why I need a StarCard?

StarCard gives you great fuel discount privileges and attractive offers on Lubricant products.

With a StarCard Credit plan, you no longer need to pay cash upfront at the station, and you can get up to 45 days credit term.

What is the security feature of StarCard?

Feel in control of your expenses with StarCard's advanced security features that allow you to set transaction limits on your card or any designated vehicles, specify the product(s) to purchase.

Do I need to pay any fees to get a StarCard?

Applying online for a StarCard is absolutely FREE!

Is StarCard a physical card or virtual card in App?

You will receive StarCard physical card after your application is approved. To complete a transaction at Caltex station, you need to present your physical card to the station staff, in a way to enjoy discount privileges and other attractive offers.

Where can I fuel up?

Wherever you find a Caltex Station, you can fuel up. Find your nearest station here.

How long is the StarCard online application process?

Get ready your documents in scanned copies, and complete the online application in just 15 minutes!

What are the documents I should get ready?

Basic documents include scanned copies of your HKID card or Passport, vehicle registration document, address verification and income proof.

What is the browser supported by StarCard Online form?

Microsoft Edge, Chrome, Firefox Mozilla and Safari

Can I access it using my mobile device?

Yes, it is accessible on both Android or iOS devices.

How do I sign on the online application form?

You don't have to sign anything to submit this StarCard online application form.


I have submitted my application online. What's next?

You will receive an email notification once you have successfully submitted the application online.

When will my application be approved and when can I receive my StarCard?

You may get your StarCard within two weeks.
Take note that an application not supported with required documents or with incomplete information will cause a delay in processing. "

Can I still edit my card details after submission?

Sure, please call our Customer Service Hotline at 2582 6288 and we can definitely help.

How can I settle my bill payment?

Settle via Autopay.
If your payment method is Autopay, you will receive an email from us with the instruction on how to submit the Autopay authorization physical form. Take note that the requirement to submit Autopay authorization physical form is the current industry practice by Hong Kong's financial institutions. 

When do I need to settle the fuel payment?

With the designated credit limit approved for your StarCard account, you do not need to pay cash upfront when you purchase fuel at Caltex station. You can enjoy up to 45 days repayment term, and settle the monthly payment by the specified payment due date.

Any late payment charge?

If you fail to fully pay for all the moneys due and payable under the Account on a payment due date, 1% of the overdue amount will be charged as administration fee.

What should I do if I lost my StarCard?

To report your lost card, please contact our Customer Service Hotline at 2582 6288.

- Monday to Friday (8:30am - 6.00pm)

- Saturday (8:30am - 12:30pm)

- After-hours, Sunday & Public Holidays, please call 2582 6270.

What should I do if I have changed my vehicle details or no longer hold a vehicle?

If you wish to update your StarCard account information or cancel your StarCard, please contact our Customer Service Hotline at 2582 6288.

- Monday to Friday (8:30am - 6.00pm)

- Saturday (8:30am - 12:30pm)

Can I share my StarCard with family and friends?

It is highly recommended that you safeguard your own StarCard for vehicle-specific use. Sharing your card can lead to unauthorized purchases go unnoticed. It is best to refer your family and friends to apply for StarCard and enjoy the discount offers together.

Any expiry date for StarCard?

Your StarCard will be auto-renewed every 5 years. Inactive StarCard for more than 12 months will not be renewed.