Credit card HK$1500 pre-authorization
In line with market practice, for transactions which (1) are to be paid via credit card and (2) the customer did not specify the exact dollar amount of fuel before refueling; we will pre-authorize the credit card for HK$1,500 per transaction.
This is to protect the mutual interest between customer and the company, as we need to ensure customer’s credit card has sufficient credits to settle the payment before refueling. Fuel is not a refundable product upon refueling. The pre-authorization amount of HK$1500 is to ensure the transaction can be settled smoothly and there is sufficient limit to cover the transaction. If the preset pre-authorization amount is more than the exact transaction Bank will release the remaining credit to customers within 30 days in accordance with their policies. Customers are welcome to tell us exact dollar amount of fuel to purchase before refuel to avoid such pre-authorization.
Customers may receive a SMS message from your credit card issuing company when you use the credit card for fuel payment at Caltex Service Stations in Hong Kong. If the transaction amount mentioned in the SMS is different from the actual fuel transaction amount signed at Caltex Service Stations, please call the customer service hotline of your credit card issuing company for enquiry. Caltex Service Stations only charge customers the actual bill signed. Customers are reminded to keep the transaction slips for future reference.