There’s nothing worse than when your vehicle won’t work, and we know that whether it be morning, noon, or night, sitting behind the wheel waiting for help is time that you’ll never get back.
That’s why we offer StarCard Roadside Assistance – a team that’s there to help you out 24 hours a day, 7 days a week.
If you have a StarCard Roadside Assistance subscription and require emergency roadside assistance, please call 1300 170 719.
Towing within a 20km radius.
We'll help get you on your way.
Caltex StarCard Roadside Assistance subscription fees are charged based on vehicle type – light commercial or passenger. Subscription fees apply per vehicle on either an annual or monthly basis. It’s a small cost for a huge amount of peace of mind.
To add a StarCard Roadside Assistance subscription to your StarCard account, please fill out the application form available here.
Please refer to the WEX Motorpass website for the full terms and conditions governing StarCard Roadside Assistance.
You can add a StarCard Roadside Assistance subscription to your account by filling out the application form and either emailing or posting it to us. You can access the application form here.
The service will be activated within two business days of receiving your application form. Once we've activated the service on the card, we'll send you a letter confirming the service is active.
You can add a StarCard Roadside Assistance subscription to selected cards. Just add those vehicles to the application form when signing up for StarCard Roadside Assistance.
Even if you have card restrictions on your account, you can sign up for a StarCard Roadside Assistance subscription.
You can choose to pay the StarCard Roadside Assistance subscription either monthly or yearly. Charges will be made to your StarCard account.
Note that any StarCard Roadside Assistance charges are reported on your statements in the section that breaks down the spend per card.
If you have a StarCard Roadside Assistance subscription and you need emergency roadside assistance, call 1300 170 719 and have the following information ready:
· Your name and telephone number
· Your breakdown location (stating the nearest cross street where possible)
· Your vehicle registration number
· Your vehicle make, model and year
· A description of the problem.
The StarCard Roadside Assistance Team will then attend to your emergency as promptly as possible.
To find out if you have a StarCard Roadside Assistance subscription connected with your fuel card(s), please send us an email via firstname.lastname@example.org.
You can also call our Customer Service team on 1300 366 109 (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria).
Please ensure to include your name and account number within your email enquiry.
If you cancel your Caltex StarCard account, you can't continue with your StarCard Roadside Assistance subscription.
This is because you can only pay for your StarCard Roadside Assistance expenses with a Caltex StarCard.
If you wish to cancel your StarCard Roadside Assistance subscription, please send an email to email@example.com.