Optional StarCard Roadside Assistance Subscription
There’s nothing worse than when your vehicle won’t work, and we know that whether it be morning, noon, or night, sitting behind the wheel waiting for help is time that you’ll never get back.
That’s why we offer StarCard Roadside Assistance – a team that’s there to help you out 24 hours a day, 7 days a week.
Do you require emergency roadside assistance?
If you have a StarCard Roadside Assistance subscription and require emergency roadside assistance, please call 1300 170 719.
THIS SERVICE INCLUDES
Provision of sufficient emergency fuel
(if required)
Towing
Towing within a 20km radius.
Assistance changing a flat tyre
We'll help get you on your way.
Roadside Assistance Details
Caltex StarCard Roadside Assistance subscription fees are charged based on vehicle type – light commercial or passenger. Subscription fees apply per vehicle on either an annual or monthly basis. It’s a small cost for a huge amount of peace of mind.
To add a StarCard Roadside Assistance subscription to your StarCard account, please fill out the application form available here.
Please refer to the WEX Motorpass website for the full terms and conditions governing StarCard Roadside Assistance.
Interested In Managing Your Fleet Better with Caltex StarCard?
Access all of the great Caltex StarCard benefits – Caltex StarCard is the smart choice for your business.
Caltex StarCard is offered, issued and administered by WEX Australia Pty Ltd (“WEX”) and subject to WEX’s terms and conditions and privacy policy. Credit is provided by WEX and subject to WEX’s lending criteria. Please refer to the WEX website for the full terms and conditions and privacy policy relating to Caltex StarCard.
Frequently Asked Questions
How do I add StarCard Roadside Assistance to my account?
You can add a StarCard Roadside Assistance subscription to your account by filling out the application form and either emailing or posting it to us. You can access the application form here.
The service will be activated within two business days of receiving your application form. Once we've activated the service on the card, we'll send you a letter confirming the service is active.
Can I add StarCard Roadside Assistance to selected cards?
You can add a StarCard Roadside Assistance subscription to selected cards. Just add those vehicles to the application form when signing up for StarCard Roadside Assistance.
My card has card restrictions. Can I still sign up for StarCard Roadside Assistance?
Even if you have card restrictions on your account, you can sign up for a StarCard Roadside Assistance subscription.
How will I be charged for StarCard Roadside Assistance?
You can choose to pay the StarCard Roadside Assistance subscription either monthly or yearly. Charges will be made to your StarCard account.
Note that any StarCard Roadside Assistance charges are reported on your statements in the section that breaks down the spend per card.
I have a StarCard Roadside Assistance subscription and need emergency roadside assistance.
If you have a StarCard Roadside Assistance subscription and you need emergency roadside assistance, call 1300 170 719 and have the following information ready:
· Your name and telephone number
· Your breakdown location (stating the nearest cross street where possible)
· Your vehicle registration number
· Your vehicle make, model and year
· A description of the problem.
The StarCard Roadside Assistance Team will then attend to your emergency as promptly as possible.
How do I know if I have StarCard Roadside Assistance on my fuel card(s) enabled?
To find out if you have a StarCard Roadside Assistance subscription connected with your fuel card(s), please send us an email via starcardau@chevron.com.
You can also call our Customer Service team on 1300 366 109 (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria).
Please ensure to include your name and account number within your email enquiry.
Can I still subscribe to StarCard Roadside Assistance if I cancel my StarCard account?
If you cancel your Caltex StarCard account, you can't continue with your StarCard Roadside Assistance subscription.
This is because you can only pay for your StarCard Roadside Assistance expenses with a Caltex StarCard.
How do I cancel my StarCard Roadside Assistance service?
If you wish to cancel your StarCard Roadside Assistance subscription, please send an email to starcardau@chevron.com.
Looking For More Questions?
You can also find your closest Caltex by using our site locator.