Apply today and save all year with Caltex StarCard

Where can I use my Caltex StarCard?

A Caltex StarCard can be used at all Caltex StarCard merchant locations across Australia. The Open Loop Caltex StarCard is also accepted at over 6,000 service stations and industry partners across Australia*.

To view a full list of locations that offer eligible discounts to all Caltex StarCard customers, please visit our Caltex StarCard locator here.

Note that extra fees apply when you use your Caltex StarCard at a Merchant site rather than a Caltex or Puma Energy service station.

*Caltex StarCard Open Loop cards only, subject to account limitations.

Where can I access my eligible discounts?

Eligible discounts are available at all Caltex StarCard merchants. To view a full list of locations, please visit our Caltex StarCard locator here.

An Open Loop Caltex StarCard is also accepted at over 6,000 WEX Motorpass merchants and industry partners across Australia.

I need to change the name of the business holding the Caltex StarCard account. How do I proceed?

To change the name associated with your StarCard account, send us an email at starcardau@chevron.com with:

· Your account number
· Account name
· The name previously associated with this account
· The new name
· A copy of your ASIC change of name certificate.

Can I call StarCard after hours?

You can control your account via the StarCard Online Service Centre 24/7.

Alternatively, you can contact our Customer Service team during regular business hours between 8:45 AM - 7:00 PM AEST on weekdays (excluding Public Holidays in Victoria). If you need assistance with cancelling lost or stolen fuel cards, our Customer Service team is available to assist outside of these hours.

What do I do if I need urgent assistance with my account or card?

If you need urgent assistance that is not StarCard Roadside Assistance related (such as a lost card or a locked card), you may be able to seek help and lodge the appropriate actions online through the StarCard Online Service Centre. The StarCard Online Service Centre is the fastest way to update your account.

If you are a driver and need urgent assistance that is not StarCard Roadside Assistance related, please contact your account holder (or authorised representative) who will be able to log into the StarCard Online Service Centre and make the appropriate changes or requests that you require.

If you are unable to complete your request via the StarCard Online Service Centre, you can call our Customer Service team on 1300 234 279 (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria).

How can I manage my StarCard account online?

Log in to the StarCard Online Service Centre to view your account details, run reports, request receipts and replacement cards, manage card controls, and so much more.

My account is locked. How do I get it unlocked?

If your StarCard Online Service Centre account is locked send us an email at starcardau@chevron.com. You can also call us on 1300 234 279 to reset the password (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria).

Please regularly ensure that your account details are correct.

How do I change the phone number associated with my account or card(s)?

You can change your phone number online through the StarCard Online Service Centre. Simply:

Navigate to the StarCard Online Service Centre

Click Account → Account settings → Contact details

Edit Main telephone number and Mobile number.

You may also change the phone numbers associated with individual cards. Simply:

Navigate to the StarCard Online Service Centre

Click Cards → [Select card] → Settings → Edit → Mobile phone field.

How do I change the email addresses associated with my account?

If you need to add or update an email address linked to your Caltex StarCard account, you can do so in the StarCard Online Service Centre.

Correspondence email address 

To help us keep in touch with you about our services, we'll send you relevant marketing or service emails to this email address. However, if you haven't added a correspondence email address, we will send these to your invoice email address. We will only send you marketing or service emails if you have opted-in to receive these. If you wish to opt-out of receiving marketing emails, please contact our Customer Service Team by sending us an email at starcardau@chevron.com.

You can edit this email address in the StarCard Online Service Centre under Account → Account settings → Contact details.

Invoice email address

We will send your statements to this email address.

You can edit this email address in the StarCard Online Service Centre under Account → Account settings → Contact details.

Quarterly Activity Report/ Annual Activity Report email address

If you're subscribed to receive Quarterly Activity Reports or Annual Activity Reports, we send these reports to this email address.

You can edit this email address in the StarCard Online Service Centre under Account → Account settings → Contact details.

Credit limit email address

If your account balance is approaching your spend limit, we'll notify you by emailing this email address.

You can edit this email address in the StarCard Online Service Centre under Account → Account settings → Contact details.

StarCard Online Service Centre notification email address

We will use this email address for the StarCard Online Service Centre notifications and two-factor authentication emails.

To edit this email address, navigate to the StarCard Online Service Centre and to My profile settings (the profile icon at the top right corner) → StarCard Online Service Centre notification email address.

Transaction controls notification email address 

We send all card transaction control notifications to this email address.

To edit the email associated with Account-level notifications, go to Account → Transaction controls → Notifications.

To edit the email associated with Card level notifications, go to Cards → [Select card] → Card transaction controls → Notifications.

Card email addresses

If you wish to change the email addresses associated with individual cards, navigate to Cards → [Select card] → Settings → Edit → Email address field.

How do I access the StarCard Online Service Centre?

You don't need to register or create a login for the StarCard Online Service Centre customer portal, as we do this for you automatically.

When your StarCard application is approved, we create a StarCard Online Service Centre account on your behalf. If you're the account holder, you will receive your StarCard Online Service Centre login details in your StarCard application approval email.

Your StarCard Online Service Centre username is most often your account number unless you've asked for it to be changed. You'll find your nine-digit StarCard account number in the top-right corner of your StarCard statement.

If you've forgotten either your username or password, you can reset these by clicking the Forgotten your username? or Forgotten your password? links on the login page.

How do I change the address on my account?

You can change the address on your account in the StarCard Online Service Centre under Account → Account Settings → Address Details.

Does Caltex StarCard integrate with Xero or MYOB?

No, Caltex StarCard does not automatically integrate directly with Xero or MYOB. However, you will be sent your statement in a .txt file which can be uploaded easily into Xero or MYOB directly. You can still reconcile your Caltex StarCard statements in Xero and MYOB by uploading the data into Xero or MYOB directly.

How often is the transaction data updated in the StarCard Online Service Centre?

Transaction data is updated on the StarCard Online Service Centre regularly for purchase transactions, payment transactions, late payments, and spend limits.

Purchase transactions

Terminal sales transactions are visible in the StarCard Online Service Centre two business days after the transaction. This excludes weekends and public holidays.

Note that the processing of manual transactions depends on when the merchant sends their vouchers for processing, meaning that these transactions may take longer to be visible in the StarCard Online Service Centre.

You can see your current balance in the StarCard Online Service Centre by navigating to the Overview page under the Current balance section. You will also see the date the balance was last updated.

Payment transactions 

Payments are not shown as individual payments in the StarCard Online Service Centre, but are instead accounted towards your remaining account balance shown in the StarCard Online Service Centre instead.

Direct debit payments (from a debit or credit card account) are reflected in your StarCard Online Service Centre on the day of payment.

Note that payments completed manually by customers, such as BPAY, EFT and manual debit and credit card payments, may take up to three business days to appear in the StarCard Online Service Centre.

Late payments 

Overdue payments will display immediately in the StarCard Online Service Centre.

If one or more of your statements is overdue, these are displayed in red in the StarCard Online Service Centre, Overview and Account → Billing and Payment sections.

Note that the StarCard Online Service Centre starts displaying statements as being overdue from the due date onwards.

What reporting is available?

We have a range of reports available including statements, transaction data, annual activity report, and quarterly activity reports.

Statements

You can choose how often you receive statements: either weekly, fortnightly or monthly, depending upon your billing cycle. You can also access your statements at any time through the StarCard Online Service Centre.

Statements may be delivered either electronically or by post, depending on your preference. Statements delivered by email are free of charge. 

Transaction data

You can log in to the StarCard Online Service Centre to see your transaction data for the last 13 months. You can also download your transaction data in a .csv file.

Annual activity report

Tax time can be stressful. That's why we provide you with the option of receiving an Annual Activity Report that includes a summary of each vehicle’s spend for the financial year. It does not include odometer readings. 

Note that an Annual Activity Report incurs a fee. If you currently receive a Quarterly Activity Report, you will receive a complimentary Annual Activity Report for the cards set up to receive a Quarterly Activity Report.

Quarterly activity report 

A Quarterly Activity Report can be provided for each card. It summarises spend by product type, litres purchased and GST components, but does not include odometer readings.

A Quarterly Activity Report incurs a fee. You will receive a complimentary Annual Activity Report for the specific cards set up to receive a Quarterly Activity Report.

What date are statements issued?

Customer statements are issued either weekly, fortnightly or monthly depending on the account holder’s billing cycle preferences.

To change your billing cycle preferences, please contact our Customer Service team on 1300 234 279 (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria), or email starcardau@chevron.com.

How can I access my statements?

Your Caltex StarCard statements are available as digital statements (via email) or paper statements (via post). Email statements are free and contain both a PDF and a text file for your convenience. There is a charge for paper statements and statements are delivered to you depending on your billing cycle (weekly, fortnightly or monthly).

We encourage you to save money by opting into email statements, rather than paper statements.

You can also download statements for up to 13 months for free in the StarCard Online Service Centre under Reports → Statements or Account → Statements. These statements look the same as the statements sent via email.

If you need statements older than 13 months, log in to the StarCard Online Service Centre and navigate to Account → Statements → Request previous statement. Note that for statements older than 13 months, there will be a charge.