How do I apply for a Caltex StarCard?

You can apply online for a Caltex StarCard here.

Alternatively, you can also apply over the phone by calling 1300 234 279 (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria).

When applying for a Caltex StarCard, you will need to meet the following eligibility criteria:

· Have an Australian Business Number (ABN) that has been trading for at least six months
· Be 18 years or older
· Be an officeholder of the business (e.g. Director or Company Secretary) or a person authorised to make this application on behalf of the organisation)
· Intend to use the card solely for business purposes.

When preparing the application for a StarCard, make sure you have the following handy:

· Your ABN
· Your driver’s licence number, if you're a sole trader or in a partnership
· The vehicle registration number, if the fuel card is being assigned to a specific vehicle
· The driver’s full name, if the fuel card is being assigned to a specific driver
· Your bank account or credit card details, if you want to pay by direct debit.

Please note that we may ask for financial information, proof of address or additional supporting documents in order to assess your application.

Can I get a Caltex StarCard fuel card for personal use?

Caltex StarCard is available for business ABN holders only. Currently, Caltex StarCard doesn’t offer fuel cards for personal use.

Is there a maximum number of fuel cards I can apply for?

There is no limit to how many fuel cards you can apply for.

I'm having trouble with the application and need help.

If you're having trouble with your application, you can call 1300 234 279 (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria) or email starcardau@chevron.com.

Can I check on the status of my application?

You can check the status by calling 1300 234 279 (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria).

How long will it take for my new Caltex StarCard to be delivered?

We will send your new Caltex StarCard the next business day after approval of your application.

However, the actual time it takes for your card to arrive will vary depending on Australia Post delivery schedules.

What is a fuel card?

A fuel card is a card that businesses can use to purchase fuel and other vehicle-related expenses. Unlike traditional credit cards and debit cards, a fuel card has been designed specifically for fleet management. For example, it has customisable purchase controls (restrictions) and enhanced data reporting capabilities that are used by businesses for auditing and tax reporting purposes.

A fuel card can help businesses control a fleet’s total spend each billing cycle, whilst identifying operational efficiencies for a business. Furthermore, a fuel card can help protect, manage and optimise a fleet management’s expense budget.

Caltex StarCard Open Loop and Closed Loop Cards

We have two options to help you get the card that’s right for your business.

Caltex StarCard Open Loop provides the ultimate coverage allowing access to all Caltex and Puma Energy service stations, as well as being welcome wherever WEX Motorpass cards are accepted throughout Australia.*

Caltex StarCard Closed Loop ensures that your discount eligibility and fees are tightly controlled, with these cards only accepted at Caltex and Puma Energy service stations. With Closed Loop cards, you can avoid paying transaction fees.

You can also have a mix of these cards across your account.

*Caltex StarCard Open Loop cards only, subject to account limitations.

How do I use the Caltex StarCard?

Caltex StarCard is accepted at all Caltex and Puma Energy service stations. Find your local service station here.

Alternatively, with an Open Loop StarCard, you have access to over 6,000 WEX Motorpass Merchant sites and industry partners across Australia. You can find your closest participating fuel and non-fuel sites on the site locator.*

If you are using the card at a fuel site, simply swipe your card at the terminal to make a payment.

If you're using the card at a non-fuel site, such as car washes or car servicing businesses, present your StarCard at the register.

*Caltex StarCard Open Loop cards only, subject to account limitations.

What perks are available with Caltex StarCard?

With Caltex StarCard, you will have access to a series of discounts and benefits from various industry partners. From new tyres to accommodation and parking, your Caltex StarCard is working hard for you both on and off the road.*

Depending upon your account limitations, you may be entitled to some, or all of the full range of products and services offered by Caltex StarCard.

*Caltex StarCard Open Loop cards only, subject to account limitations.

Do I need to pay with my Caltex StarCard to access these discounts?

Yes, you will need to use your Caltex StarCard Open Loop when paying, to be eligible for any non-fuel discounts. You can manage your card preferences in the StarCard Online Service Centre to ensure your Caltex StarCard can be used for non-fuel purchases.*

*Caltex StarCard Open Loop cards only, subject to account limitations.

Where can I use my Caltex StarCard?

Caltex StarCard is accepted at all Caltex and Puma Energy sites, and over 6,000+ WEX Motorpass Merchant sites and industry partners across Australia.*

To view your closest Caltex and Puma Energy location, please use our station finder here.

To view the full list of StarCard merchant service stations please visit the WEX Motorpass website. Note that extra fees apply when you use your Caltex StarCard at a Merchant site rather than a Caltex or Puma Energy service station.

*Caltex StarCard Open Loop cards only, subject to account limitations.

Where can I access my eligible discounts?

Eligible discounts are available at all Caltex StarCard merchants. The Caltex StarCard merchant list is available to download in PDF or Excel format.

An Open Loop Caltex StarCard is also accepted at over 6,000 WEX Motorpass merchants and industry partners across Australia.

I need to change the name of the business holding the Caltex StarCard account. How do I proceed?

To change the name associated with your StarCard account, send us an email at starcardau@chevron.com with:

· Your account number
· Account name
· The name previously associated with this account
· The new name
· A copy of your ASIC change of name certificate.

Can I call StarCard after hours?

You can control your account via the StarCard Online Service Centre 24/7.

Alternatively, you can contact our Customer Service team during regular business hours between 8:45 AM - 7:00 PM AEST on weekdays (excluding Public Holidays in Victoria). If you need assistance with cancelling lost or stolen fuel cards, our Customer Service team is available to assist outside of these hours.

What do I do if I need urgent assistance with my account or card?

If you need urgent assistance that is not StarCard Roadside Assistance related (such as a lost card or a locked card), you may be able to seek help and lodge the appropriate actions online through the StarCard Online Service Centre. The StarCard Online Service Centre is the fastest way to update your account.

If you are a driver and need urgent assistance that is not StarCard Roadside Assistance related, please contact your account holder (or authorised representative) who will be able to log into the StarCard Online Service Centre and make the appropriate changes or requests that you require.

If you are unable to complete your request via the StarCard Online Service Centre, you can call our Customer Service team on 1300 234 279 (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria).

How can I manage my StarCard account online?

Log in to the StarCard Online Service Centre to view your account details, run reports, request receipts and replacement cards, manage card controls, and so much more.

My account is locked. How do I get it unlocked?

If your StarCard Online Service Centre account is locked send us an email at starcardau@chevron.com. You can also call us on 1300 234 279 to reset the password (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria).

Please regularly ensure that your account details are correct.

How do I change the phone number associated with my account or card(s)?

You can change your phone number online through the StarCard Online Service Centre. Simply:

Navigate to the StarCard Online Service Centre

Click Account → Account settings → Contact details

Edit Main telephone number and Mobile number.

You may also change the phone numbers associated with individual cards. Simply:

Navigate to the StarCard Online Service Centre

Click Cards → [Select card] → Settings → Edit → Mobile phone field.

How do I change the email addresses associated with my account?

If you need to add or update an email address linked to your Caltex StarCard account, you can do so in the StarCard Online Service Centre.

Correspondence email address 

To help us keep in touch with you about our services, we'll send you relevant marketing or service emails to this email address. However, if you haven't added a correspondence email address, we will send these to your invoice email address. We will only send you marketing or service emails if you have opted-in to receive these. If you wish to opt-out of receiving marketing emails, please contact our Customer Service Team by sending us an email at starcardau@chevron.com.

You can edit this email address in the StarCard Online Service Centre under Account → Account settings → Contact details.

Invoice email address

We will send your statements to this email address.

You can edit this email address in the StarCard Online Service Centre under Account → Account settings → Contact details.

Quarterly Activity Report/ Annual Activity Report email address

If you're subscribed to receive Quarterly Activity Reports or Annual Activity Reports, we send these reports to this email address.

You can edit this email address in the StarCard Online Service Centre under Account → Account settings → Contact details.

Credit limit email address

If your account balance is approaching your spend limit, we'll notify you by emailing this email address.

You can edit this email address in the StarCard Online Service Centre under Account → Account settings → Contact details.

StarCard Online Service Centre notification email address

We will use this email address for the StarCard Online Service Centre notifications and two-factor authentication emails.

To edit this email address, navigate to the StarCard Online Service Centre and to My profile settings (the profile icon at the top right corner) → StarCard Online Service Centre notification email address.

Transaction controls notification email address 

We send all card transaction control notifications to this email address.

To edit the email associated with Account-level notifications, go to Account → Transaction controls → Notifications.

To edit the email associated with Card level notifications, go to Cards → [Select card] → Card transaction controls → Notifications.

Card email addresses

If you wish to change the email addresses associated with individual cards, navigate to Cards → [Select card] → Settings → Edit → Email address field.

How do I access the StarCard Online Service Centre?

You don't need to register or create a login for the StarCard Online Service Centre customer portal, as we do this for you automatically.

When your StarCard application is approved, we create a StarCard Online Service Centre account on your behalf. If you're the account holder, you will receive your StarCard Online Service Centre login details in your StarCard application approval email.

Your StarCard Online Service Centre username is most often your account number unless you've asked for it to be changed. You'll find your nine-digit StarCard account number in the top-right corner of your StarCard statement.

If you've forgotten either your username or password, you can reset these by clicking the Forgotten your username? or Forgotten your password? links on the login page.

How do I change the address on my account?

You can change the address on your account in the StarCard Online Service Centre under Account → Account Settings → Address Details.

What is a spend limit?

Caltex StarCard spend limits help you manage your business cash flow and ensure that driver spending is within your set parameters.

What happens if I exceed my spend limit?

We urge you to keep an eye on your spending to make sure it does not exceed your spend limit.

If this accidentally happens, you should pay the amount that exceeds the limit immediately because you will be charged an over the limit fee for each month (or part thereof) that the current balance exceeds the approved spend limit.

Note, if payment is not made, your account could also be suspended or closed and a suspension fee charged.

How do I increase my spend limit?

You can request a spend limit increase by logging in to your StarCard Online Service Centre account and navigating to Account → Account Settings.

Note that spend limit increases are subject to assessment and approval.

Can I remove a spend limit?

Your Caltex StarCard account has a specified spending limit. It is not possible to remove a spend limit, but you can request for your spend limit to be adjusted.

Note that each spend limit request is subject to assessment and approval.

Why was my spend limit decreased?

We periodically review our customer’s accounts to ensure you are using your fuel card account to the full potential.

As part of the review, we look at your account spend over time to determine if you require the full spend limit. The review takes into consideration your highest monthly spend over the past 18 months, your current invoicing and billing arrangements plus an additional spending buffer.

During this review, we may update your spend limit to better match your needs and minimise the chance of unauthorised or fraudulent transactions.

If we decrease your spend limit, we will notify you by email (to your invoice email address) 30 days before the spend limit reduction comes into effect.

At any time, you can request a spend limit increase. You can request a spend limit increase either via our StarCard Online Service Centre by navigating to Account → Account settings → Credit limit and proposing a new spend limit, or by sending us an email to starcardau@chevron.com Note that each spend limit request is subject to assessment and approval.

When your spend limit is easy to track, you're more likely to stay under budget. Remember that it’s also easier to stay on top of your spend limit by switching to weekly billing.

For example, if your spend limit is $1,000 and you're on a weekly billing cycle with 14 days payment terms, the $1,000 spend limit would cover your spend for three weeks (weekly billing, plus the agreed payment terms).

If you are on a monthly billing cycle with a $1,000 spend limit and 14 days payment terms, you would only be required to pay by the due date in your invoice (i.e. 14 days after your invoice date). However, if you spent $900 that month, you would only have $100 available until the due date in your statement.

What is two-factor authentication?

Two-factor authentication is an added layer of security that protects your StarCard Online Service Centre account. It prevents anyone else but you from making changes to your account.

Whenever you attempt to make changes, we'll ask you to confirm your identity by entering a one-off verification code. This verification code will be sent to the email address you use to log in to the StarCard Online Service Centre. Once your identity has been verified using the code, your changes will be saved.

How do I use two-factor authentication?

To use two-factor authentication, you first need to make sure you can access the email address you use to log in to the StarCard Online Service Centre.

When you try to save any account changes, you’ll get a prompt to request a verification code.

Check your email address to retrieve this code and enter it where asked – and make sure you do so within 10 minutes before the code expires.

I am having trouble with two-factor authentication.

If you're having any trouble with two-factor authentication, please get in touch with our Customer Service Team by sending us an email at starcardau@chevron.com.

How do I activate my StarCard?

Not all StarCards require activation but, if your card does, the welcome letter that comes with your new StarCard will contain activation instructions.

For more information visit the StarCard Online Service Centre, call 1300 764 502 (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria), or email starcardau@chevron.com.

How do I add/remove cards from my account?

As an account holder, you can add new cards to your account by logging into your StarCard Online Service Centre and navigate to Cards - Add new card button and follow the prompts.

Why doesn't my card work?

If you are having issues with your Caltex StarCard please call our Customer Service team on 1300 234 279 (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria) or email starcardau@chevron.com

How do I know what my card balance is?

Your Caltex StarCard account is set up with an ‘Account spend limit’ which is shared across all of your cards. This means that your individual cards do not have a specific limit but collectively all cards can only spend up to the total Account spend limit.

If you are a driver, you will need to contact your account holder to check the account balance in the StarCard Online Service Centre.

What should I do if my card is lost, damaged or stolen?

If your Caltex StarCard is lost, stolen or damaged, you should cancel your card by logging into your StarCard Online Service Centre account and navigating to Cards → [Select card] → Settings → Report Card Lost, Stolen or Damaged. You can also order a replacement card in the process. Alternatively, you can contact our Customer Service team on 1300 234 279.

Note that if you report your card lost or stolen, your card will be cancelled straight away. If you report it damaged, your card will still be active for 10 days until your new card arrives.

What do I do if my card is locked?

A card will be locked if the PIN has been entered incorrectly three times.

To unlock the card, log in to the StarCard Online Service Centre, navigate to Cards → [Select card] → PIN Settings and reset your PIN.

You can also call 1300 234 279 (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria). Make sure you have access to the mobile number registered for the card so you can receive an SMS containing further instructions.

What do I do when my card is about to expire?

If you have a Caltex StarCard that is about to expire, we'll automatically reissue and post you a new Caltex StarCard one month before the old card expires. You can use the new card instantly and must destroy your old card once it arrives.

If you haven't received a replacement for your expiring card, contact our Customer Service team on 1300 234 279 (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria) or email starcardau@chevron.com

PIN Settings

To view your Caltex StarCard PIN settings, please log into the StarCard Online Service Centre, navigate to Cards → [Select card] → PIN Settings

If you want to remove a PIN from your card, please contact our Customer Service team on 1300 234 279 (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria) or email starcardau@chevron.com

How do I set or change a PIN on my card?

To set or change a PIN on your card, log in to your StarCard Online Service Centre account. Check that PINs are set as either Yes, Optional or No, which you will find under Account → PIN Settings.

There are three PIN settings available:

Yes – a PIN must be used on all your cards and set before the card can be used.

Optional – PIN authorisation will be active on selected cards.

No – no PIN settings will be active, but PIN authorisation can be added at any time.

If you've selected to set PIN authorisation, the PIN can then be set in the Cards section. Select the active card on which you wish to set the PIN, then navigate to PIN Settings to create the PIN.

If you have multiple cards, you can ask your cardholders to set up their own PINs. To set up their own PIN, they will need to call 1300 764 502 (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria) and have the Caltex StarCard number and the mobile phone number associated with that card ready.

What are product controls?

Product controls limit what your cardholders are allowed to buy with their Caltex StarCard.

Similar to transaction limits, you can set product controls on an account or card-level.

The product control categories are:

Fuel and oil only (includes unleaded, premium unleaded, diesel, LPG, oil and low aromatic fuel).

All vehicle expenses (includes unleaded, premium unleaded, diesel, LPG, oil, low aromatic fuel, car wash, parking, roadside assistance, service & repairs and tyres).

Other (includes accommodation, shop and taxi).

All products (includes all the product categories listed above)

Or you can specify any combination of the individual product categories.

How do I set up product controls?

You can set product controls in the StarCard Online Service Centre under Cards → [Select card] → Settings → Product Controls. You can change these individually for each card at a card-level but not across all cards at an account-level.

These product controls can be set immediately after your Caltex StarCard application has been approved. You can also set them when applying with a paper form for a Caltex StarCard.*

^{*Setting up or changing product controls on existing cards will generate a new card, the new product settings will not apply to the current card in hand.}

What are transaction controls?

Transaction controls are purchase limits and security alerts you can set to Caltex StarCard. They can be set across all cards at an account-level or on individual cards at a card-level.

You can create a setting to either ‘Decline & Alert’* or ‘Approve & Alert’** the account holder in the following scenarios:

· When a cardholder goes over the card’s set transaction value limit.
· When a cardholder goes over the card’s set litre volume limit.
· When a cardholder uses the card on the weekends.
· When a cardholder goes over the card’s set transaction count.

Once transaction limits have been set, each time the card is used outside the transaction limit, the account holder will receive an email to inform them of the breach.

If the account holder has opted to ‘Decline & Alert’ transactions that do not adhere to a card's transaction limits, the transaction will decline at the point of sale and the cardholder will also receive an email alert of the breach.

^{*Decline & Alert: Transactions will not be processed when controls are breached, and a notification will be sent to the account holder’s email address.}

^{**Approve & Alert: Transactions will be processed when controls are breached, and a notification will be sent to the account holder’s email address.}

How do I set up transaction controls?

You can set transaction controls by logging in to the StarCard Online Service Centre.

All cards: navigate to Account → Transaction Controls.

1. Specific cards: navigate to Cards → Select card → Card Transaction Controls.

2. Transaction controls can be tailored for each card with different controls or applied at an account-level for the same controls across all cards.

Note that any updates or changes to transaction controls will take one business day to take effect.

What are odometer readings?

Odometer readings are the numeric value displayed on the vehicle's odometer readout, which measures the actual distance a vehicle has travelled.

Odometer readings are an important part of fuel and logistics management.

If you have the odometer readings option enabled, you will see the readings recorded at the time of payment in your statements. No other odometer reporting is available.

Does StarCard offer odometer readings?

We can prompt your drivers to record their odometer readings for you. You can also opt to receive an email alert for missed or incorrect odometer readings from your drivers.

If the odometer readings option is enabled, the cardholder is prompted for the odometer reading when they swipe their Caltex StarCard at the terminal.

However, odometer readings are not available with ‘Driver Only’ cards because the reading must be associated with a single vehicle.

You can choose to set up odometer readings for one, some or all of your drivers' cards.

Contact our Customer Service team on 1300 234 279 (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria) to organise this.

How do odometer readings work?

Once an account or card is set up for odometer readings, the cardholder will be prompted for the odometer reading when the card is swiped at the terminal.

However, please note that this might not be available at all fuel sites.

Even if the transaction needs to be processed by a manual voucher (for example if the payment terminal is down), the odometer reading can still be recorded on the manual voucher.

Odometer readings are reported on your statements in the section that breaks down the spend per card.

How do I enable odometer alerts?

To enable odometer alerts, log in to the StarCard Online Service Centre and navigate to

Account → Transaction Controls → Odometer Controls.

What fees do I pay with StarCard?

You can view the full Caltex StarCard Fee Schedule here. The only ongoing charges for Caltex StarCard are the monthly management fee and the Open Loop transaction fee. You can avoid any additional charges by:

· Paying your account on time.
· Paying via direct debit or EFT (electronic funds transfer from a cheque or savings account).
· Not spending over your account limit.
· Setting up email statements.

If you spend over your account limit you may incur additional fees.

How do I see my available balance?

You can see your current balance in the StarCard Online Service Centre by navigating to the Overview page under the Current balance section. You will also see the date the balance was last updated.

How can I make a payment?

Making a payment is easy. You can pay your account by either direct debit, EFT, credit card, BPAY, or on the phone.

There are no fees for payments made via direct debit or EFT, but some fees may apply to other payment methods.

To make payments over the phone simply call 1300 234 279 (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria), and follow the prompts. Please have your credit card details and account number ready.

How long are the payment terms?

Payment terms are up to 44 days (30 day billing terms + 14 day payment terms). Payment terms are varied and depend on individual credit assessment The maximum payment terms allowed are up to 44 days.

How do I check my payment has gone through and that my card is usable again?

If you are an account holder, you can manage and view your payments in the StarCard Online Service Centre. Simply navigate to the Overview page and check your account status.

Please note that for any overdue payments, it may take up to five business days to confirm that your payment has been successfully received.

Does Caltex StarCard integrate with Xero or MYOB?

No, Caltex StarCard does not automatically integrate directly with Xero or MYOB. However, you will be sent your statement in a .txt file which can be uploaded easily into Xero or MYOB directly. You can still reconcile your Caltex StarCard statements in Xero and MYOB by uploading the data into Xero or MYOB directly.

How often is the transaction data updated in the StarCard Online Service Centre?

Transaction data is updated on the StarCard Online Service Centre regularly for purchase transactions, payment transactions, late payments, and spend limits.

Purchase transactions

Terminal sales transactions are visible in the StarCard Online Service Centre two business days after the transaction. This excludes weekends and public holidays.

Note that the processing of manual transactions depends on when the merchant sends their vouchers for processing, meaning that these transactions may take longer to be visible in the StarCard Online Service Centre.

You can see your current balance in the StarCard Online Service Centre by navigating to the Overview page under the Current balance section. You will also see the date the balance was last updated.

Payment transactions 

Payments are not shown as individual payments in the StarCard Online Service Centre, but are instead accounted towards your remaining account balance shown in the StarCard Online Service Centre instead.

Direct debit payments (from a debit or credit card account) are reflected in your StarCard Online Service Centre on the day of payment.

Note that payments completed manually by customers, such as BPAY, EFT and manual debit and credit card payments, may take up to three business days to appear in the StarCard Online Service Centre.

Late payments 

Overdue payments will display immediately in the StarCard Online Service Centre.

If one or more of your statements is overdue, these are displayed in red in the StarCard Online Service Centre, Overview and Account → Billing and Payment sections.

Note that the StarCard Online Service Centre starts displaying statements as being overdue from the due date onwards.

What reporting is available?

We have a range of reports available including statements, transaction data, annual activity report, and quarterly activity reports.

Statements

You can choose how often you receive statements: either weekly, fortnightly or monthly, depending upon your billing cycle. You can also access your statements at any time through the StarCard Online Service Centre.

Statements may be delivered either electronically or by post, depending on your preference. Statements delivered by email are free of charge. 

Transaction data

You can log in to the StarCard Online Service Centre to see your transaction data for the last 13 months. You can also download your transaction data in a .csv file.

Annual activity report

Tax time can be stressful. That's why we provide you with the option of receiving an Annual Activity Report that includes a summary of each vehicle’s spend for the financial year. It does not include odometer readings. 

Note that an Annual Activity Report incurs a fee. If you currently receive a Quarterly Activity Report, you will receive a complimentary Annual Activity Report for the cards set up to receive a Quarterly Activity Report.

Quarterly activity report 

A Quarterly Activity Report can be provided for each card. It summarises spend by product type, litres purchased and GST components, but does not include odometer readings.

A Quarterly Activity Report incurs a fee. You will receive a complimentary Annual Activity Report for the specific cards set up to receive a Quarterly Activity Report.

What date are statements issued?

Customer statements are issued either weekly, fortnightly or monthly depending on the account holder’s billing cycle preferences.

To change your billing cycle preferences, please contact our Customer Service team on 1300 234 279 (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria), or email starcardau@chevron.com.

How can I access my statements?

Your Caltex StarCard statements are available as digital statements (via email) or paper statements (via post). Email statements are free and contain both a PDF and a text file for your convenience. There is a charge for paper statements and statements are delivered to you depending on your billing cycle (weekly, fortnightly or monthly).

We encourage you to save money by opting into email statements, rather than paper statements.

You can also download statements for up to 13 months for free in the StarCard Online Service Centre under Reports → Statements or Account → Statements. These statements look the same as the statements sent via email.

If you need statements older than 13 months, log in to the StarCard Online Service Centre and navigate to Account → Statements → Request previous statement. Note that for statements older than 13 months, there will be a charge.

How do I add StarCard Roadside Assistance to my account?

You can add a StarCard Roadside Assistance subscription to your account by filling out the application form and either emailing or posting it to us. You can access the application form here.

The service will be activated within two business days of receiving your application form. Once we've activated the service on the card, we'll send you a letter confirming the service is active.

Can I add StarCard Roadside Assistance to selected cards?

You can add a StarCard Roadside Assistance subscription to selected cards. Just add those vehicles to the application form when signing up for StarCard Roadside Assistance.

My card has card restrictions. Can I still sign up for StarCard Roadside Assistance?

Even if you have card restrictions on your account, you can sign up for a StarCard Roadside Assistance subscription

How will I be charged for StarCard Roadside Assistance?

You can choose to pay the StarCard Roadside Assistance subscription fees either monthly or yearly. Charges will be made to your StarCard account.

Note that any StarCard Roadside Assistance charges are reported on your statements in the section that breaks down the spend per card.

I have a StarCard Roadside Assistance subscription and need emergency roadside assistance.

If you have a StarCard Roadside Assistance subscription and you need emergency roadside assistance, call 1300 170 719 (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria) and have the following information ready:

· Your name and telephone number.
· Your breakdown location (stating the nearest cross street where possible).
· Your vehicle registration number.
· Your vehicle make, model and year.
· A description of the problem.

The StarCard Roadside Assistance Team will then attend to your emergency as promptly as possible.

How do I know if I have StarCard Roadside Assistance on my fuel card(s) enabled?

To find out if you have a StarCard Roadside Assistance subscription connected with your fuel card(s), please send us an email via starcardau@chevron.com.

You can also call our Customer Service team on 1300 366 109 (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria).

Please ensure to include your name and account number within your email enquiry.

Can I still subscribe to StarCard Roadside Assistance if I cancel my StarCard account?

If you cancel your Caltex StarCard account, you can't continue with your StarCard Roadside Assistance subscription.

This is because you can only pay for your StarCard Roadside Assistance expenses with a Caltex StarCard.

How do I cancel my StarCard Roadside Assistance service?

If you wish to cancel your StarCard Roadside Assistance subscription, please send an email to starcardau@chevron.com.