Caltex Star Driver Program Terms & Conditions (“Star Driver Terms”)
The Caltex Star Driver Program (the “Program”) is a loyalty program administered through the CaltexGO mobile application (“CaltexGO”) by Chevron Singapore Pte. Ltd. (“Chevron”) to licensed taxi drivers and private hire vehicle drivers in Singapore. Participants in the Program (“Star Drivers”) are entitled to receive certain fuel and loyalty privileges under the Program (“Privileges”), which are offered by Chevron from time to time in accordance with these terms and conditions.
By applying for and/or participating in the Program, the Star Driver agrees to be bound by the Star Driver Terms (as may be amended from time to time in Chevron’s sole and absolute discretion and without prior notice) and such other additional terms relating to the Program as may be prescribed by Chevron from time to time.
1. Any individual holding a (1) Taxi Driver's Vocational Licence (TDVL) or (2) Private Hire Car Driver's Vocational Licence (PDVL), and who is a hirer, driver or relief driver of a licensed taxi company or private hire car operator (as the case may be) operating in Singapore may apply to be a Star Driver via CaltexGO. Chevron has the right to reject any application without giving any reason whatsoever.
2. Star Drivers who hold a Link Rewards Card (Link, NTUC, nEbO, NTUC Link Credit/Debit or Trust Link Credit/Debit card) are entitled to the following Privileges upon purchase of petrol or diesel (“Caltex fuel”) at any Caltex service station in Singapore:
● 23% upfront discount via payment by CaltexGO or indoor payment via cash, NETS, credit/debit cards.
● 2 Linkpoints for every litre of Caltex fuel for payments made using the abovementioned Link Rewards cards provided that:
a. For indoor payment, the physical Link Rewards card must be presented to the cashier prior to payment in order to receive the Privileges. Star Drivers using NTUC Link Credit/Debit and Trust Link Credit/Debit cardholders must swipe/tap card twice if the card is used to make payment and earn Linkpoints.
b. For CaltexGO payment, Star Drivers must have a valid NTUC Link account and/or Link Rewards Card which is onboarded onto CaltexGO prior to payment in order to meet the Bonus Criteria and receive the Privileges.
● For payments via CaltexGO, Star Drivers are entitled to receive an additional 2X bonus Linkpoints for accumulated purchase of at least 200 litres of Caltex fuel within each calendar month with Link Rewards card (“Bonus Criteria”). Bonus Criteria will be determined on the last calendar day of each calendar month.
● Upon meeting the Bonus Criteria, 2X bonus Linkpoints for the accumulated purchase of Caltex fuel for that calendar month shall be credited by NTUC Link to the eligible Star Driver within 7 working days.
These Privileges may be changed, suspended or terminated at any time in Chevron’s sole and absolute discretion and without prior notice. Star Drivers may refer to the Caltex website (www.caltex.com.sg) or CaltexGO for updates on the current Privileges.
4. In the event of any inactivity in a Star Driver’s account for more than 12 months, Chevron reserves the right to terminate the Star Driver’s account without prior notice or consent.
5. Any issues by a Star Driver with any transaction under the Program must be raised with Chevron via the CaltexGO Hotline within one (1) calendar month from date of transaction. Chevron will not entertain any other correspondence or appeals raised thereafter.
6. Chevron, its affiliates, advertising and promotion agencies shall not be liable in any manner whatsoever for the following (i) any additional cost or expense incurred by Star Drivers for taking part in the Program; and (ii) electronic or human errors in the administration of the Program and processing of points (including any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, or any problems or technical malfunction of CaltexGO or other telecommunications network or lines, computer online systems, servers or providers, computer equipment, software, failure of email on account of technical problems or traffic congestion on the internet).
7. In the event of the loss of a Star Driver’s mobile device on which CaltexGo is installed or any unauthorised access to a Star Driver’s account, the Star Driver must immediately notify the CaltexGO Support Team via SGsupport@caltexgo.com to request cancellation or temporary suspension of the Star Driver’s account.
8. Star Driver may call the Caltex Hotline at 1800 333 0222 (9am-5pm, Mon-Fri, excluding Public Holidays) with any queries regarding the Program.
9. By signing up for the Program, a Star Driver agrees that Chevron may collect, use, and disclose their personal data, including their name, contact details, image, likeness and other data as provided in CaltexGO (“Personal Data”), for the purposes of determining their eligibility for the Program, verifying their identity, contacting them, conducting and administering the Program, and publicity and marketing of the Program in any media as Chevron deems fit in its sole discretion. A Star Driver consents to Chevron collecting, using, and disclosing his/her Personal Data in accordance with the Personal Data Protection Act 2012 (“PDPA”) and Chevron’s CaltexGO Privacy Statement.
10. Any decision made by Chevron in its sole and absolute discretion regarding the Star Driver Terms and the eligibility of any person to participate in the Program shall be final and binding.
11. Without prejudice to the foregoing, Chevron reserves the right to cancel, amend, suspend and/or terminate the Program, whether in whole or in part, at any time without prior notice. Affected Star Driver(s) shall not be entitled to any compensation for any such cancellation, suspension and/or termination.
12. A person who is not a party to the Star Driver Terms shall have no right under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce the Star Driver Terms.
13. These terms & conditions shall be governed by the laws of Singapore and parties irrevocably submit to the exclusive jurisdiction of the courts of Singapore.