Caltex StarCard (Company) Frequently Asked Questions 

Soalan lazim Caltex StarCard (Syarikat)

Why do I need a StarCard?

StarCard helps to reduce your operating costs while managing your fleet of vehicles with better security, protection and added convenience.  

With a StarCard Credit plan, drivers no longer need to pay cash upfront at the station, and able to get up to 30 days credit term. It suits all business organizations which look for fuel fleet card.

How many cards can I apply for my company?

As many cards as you wish. 

What is the security feature of StarCard?

Feel in control of your expenses with StarCard's advanced security features that allow you to set transaction limits on your card or any designated vehicles, specify the product(s) to purchase, and where to fuel up. Above all, you can also monitor your usage via our StarCard Online Mobile App.  

Do I need to pay any fees to get a StarCard?

Applying online for a StarCard is absolutely FREE! 

Is StarCard a physical card or virtual card in App?

You will receive a physical StarCard card after your application is approved. To complete a transaction at a Caltex station, all you need to do is swipe your card at the outdoor payment terminal or present your physical card to the station staff.

Where can I fuel up?

Wherever you find a Caltex Station, you can fuel up. Find your nearest station here. 

How long is the StarCard online application process?

Get your documents in scanned copies ready and complete the online application in just 15 minutes! 

What are the documents needed to get ready?

Basic documents include scanned copies of documents issued by Companies Commission of Malaysia, your company’s income tax return/audited financial statements (last 2 years), company bank statement (last 3 months) and advance payment slip (for StarCard Debit). 

How do I sign on the online application form?

You do not have to sign anything to submit this StarCard online application form. 

However, we would require the authorized signatory’s information to be entered before the application can be submitted.

I have submitted my application online. What's next?

You will receive an email notification once you have successfully submitted the application online.

When will my application be approved and when can I receive my StarCard?

Please allow 10 working days for processing and you may get your StarCard as quickly as within 3 weeks.

Take note that an application not supported with required documents or with incomplete information will cause a delay in processing.

Can I still edit my card details after submission?

Yes, you can. Contact Us to let us help you.

How can I settle my bill payment?

You can settle your bill payment with Autopay, JomPay or online banking 

When do I need to settle the fuel payment?

With the designated credit limit approved for your StarCard account, drivers no longer need to pay cash upfront while fueling up at Caltex station. You can enjoy up to 30 days repayment term and settle the monthly payment by the specified payment due date.

Any late payment charge?

An administration fee of 1.5% of the overdue amount will be charged on late payment.

What should I do if I lost my StarCard?

To report your lost card, please contact Ambank Authorization Centre at 03-2167 7800.

What should I do if I have changed my vehicle details or no longer hold a vehicle?

If you wish to update your StarCard account information or cancel your StarCard, please contact our Customer Service Hotline at 1-800-88-3168 Monday to Friday (8:30am - 6.00pm) except public holidays.


Any expiry date for StarCard?

Your StarCard will be auto-renewed every 4 years. Inactive StarCard for more than 12 months will not be renewed.