Have question about CaltexGO? We want to help in any way we can! From topics ranging from how to get started, receive Caltex Rewards exclusive offers or manage your own account, we have the answers.
Browse our list of questions below to find what you’re looking for, or drop us a message here and we will get back as soon as possible.
Any device running on Apple iOS 10/Android 5.1.1 or later.
CaltexGO is available on Apple and Google Play App stores.
Yes. You need to register and create a CaltexGO account to enjoy the instant fuel discount.
To ensure the authenticity of our users, individual mobile numbers used to enjoy exclusive offers that can only be bound to 1 account at a time and cannot be used for on multiple accounts.
Yes. You are required to confirm your email address to activate your QR code before enjoying any discounts at Caltex stations.
This 2-step verification helps to protect your account with both your password and email.
You can redeem your 4 cents off per litre discount simply by opening your CaltexGO app and selecting the Rewards QR Code button from the home screen. Scan this QR code in store when paying for your fuel to apply the discount. It’s as easy as that.
Yes. You can purchase both Petrol and Diesel.
You can change your registered email address in a few steps:
An OPT will be sent to your email for verification. You may complete the verification step to complete your profile update.
Customers are not allowed to make changes to their birth month and year on their account. If you’re looking to change it, please reach out to our customer service team and we will assist you accordingly.
Send us your queries via our Feedback form.
You may choose to opt in or opt out of receiving marketing communications from us. By opting in, you will receive notifications of the various special offers available to you as a Caltex Rewards member. If you wish to opt out of receiving such marketing emails, you can go to your account and change your settings at any time. However, you will still receive non-promotional emails about your account, such as technical updates or any change in programs or policies.
CaltexGO only uses the location services in your mobile’s native operating system when the app is running to activate your QR code. The app will not be able to determine your location if it is not open.
Caltex uses a variety of security technologies and procedures for storing and securing personal information and is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth), as well as the other applicable laws protecting privacy. We work with our service providers and vendors to ensure that each of them maintains appropriate physical, technical and infrastructural security measures to secure your personal information. For more information about (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint, please refer to our privacy statement.
Like most apps, CaltexGO uses your smartphone’s location services and internet data. Costs vary depending on your network provider and mobile phone plan. Contact your mobile service provider for more information.
Your CaltexGO app can be used at selected Caltex Stations. For more information, refer to CaltexGO enabled stations for operating hours and locations.
Yes, you can log in to your CaltexGO account from a new device using your password.
You must immediately notify the CaltexGO Support Team at AUCSCEmail@chevron.com to request CaltexGO account cancellation or temporary suspension.