Frequently Asked Questions | Caltex Rewards

Frequently asked questions

What is Caltex Rewards?
Caltex Rewards is our customer loyalty program which allows you to earn points for your fuel purchases at Caltex and redeem your points for dollars off your fuel purchases.
How do I earn Caltex Rewards points?

You can earn Caltex Rewards points when you make an eligible fuel purchase at a participating Caltex service station.* Simply scan your Caltex Rewards QR code in the CaltexGO app when you pay to earn points.

 

T&C’s apply. Find out more here.

How many points do I earn?

You can earn Caltex Rewards points on eligible fuel transactions at the following rates:*

  • 1 litre of Premium Unleaded 98 with Techron = 2 Caltex Rewards points.
  • 1 litre of petrol, diesel and other fuels at the pump = 1 Caltex Rewards point (includes Unleaded, Premium Unleaded 95, Regular Diesel, Premium Diesel, E10, LPG, Opal sold at the pump).

 

We may also run promotions where you can collect bonus Caltex Rewards points. Some of these promotions may be exclusive personalised offers to collect bonus Caltex Rewards points based on your individual profile, and will only be available on your Caltex Rewards account. 

 

*T&C’s apply. Points are earnt on whole litres purchased only. Find out more here.

Where can I earn Caltex Rewards points?
Caltex Rewards points can be earned at any participating Caltex service station. To find a participating service station visit caltex.com/au/find-us .
Is there a limit on the number of points I can earn?

There is no limit to the number of Caltex Rewards points that you can earn. However, you will not earn points above any of the following transaction limits:

  • 120 litres per transaction;
  • 4 transactions per day; or
  • 15,000 litres per month.

 

T&C’s apply. Find out more here.

How do I redeem Caltex Rewards points?

You can redeem your Caltex Rewards Points for dollars off on eligible fuel purchases at participating Caltex service stations. The standard rate is 500 Caltex Rewards Points = $10 off.

 

When paying for your fuel at any participating Caltex service station, open your CaltexGO app and scan your Caltex Rewards QR code. If you have 500 Caltex Rewards points or more, you will be asked if you want to redeem your points. If you choose to redeem your Caltex Rewards points, the applicable discount will be applied to your transaction, and your Caltex Rewards points balance will be lowered by the number of Caltex Rewards points redeemed.

 

The Minimum Caltex Rewards points redemption is 500 points. Caltex Rewards points can only be redeemed in increments of 500 points, however, there is no limit to the number of 500-point increments you can redeem in one transaction.

 

T&C’s apply. Find out more here.

Where can I use my Caltex Rewards points?
Caltex Rewards points can be redeemed at any participating Caltex service station. To find a participating service station visit caltex.com/au/find-us .
Can I earn and redeem points at the same time on my Caltex fuel purchase?

Yes, you can earn and redeem points on the same fuel transaction using Caltex Rewards.

 

T&C’s apply. Find out more here.

Can I redeem $5 off instead of $10 off?

No, Caltex Rewards points can only be redeemed in 500-point increments. Each 500-point increment equals $10 in value.

 

T&C’s apply. Find out more here.

Do I have to redeem all points at once?

No, you do not need to redeem all of your Caltex Rewards points in one transaction. However, Caltex Rewards points can only be redeemed in increments of 500 points. There is no limit to the number of 500-point increments you can redeem in one transaction. You can choose to use the maximum number of Caltex Rewards points available as dollars off your fuel transaction.

 

T&C’s apply. Find out more here.

Can I use my points to buy in-store items?
No, Caltex Rewards Points are only redeemable on fuel transactions. Caltex Rewards points cannot be used to purchase in-store products.
How can I check my points balance?
You can check your Caltex Rewards points balance any time by logging into your Caltex Rewards account on the CaltexGO app. You will find your Caltex Rewards points balance shown on the home screen. Please allow up to 48 hours (about 2 days) for Caltex Rewards points to appear in your account after earning them.
Can I combine my Caltex Rewards points with other rewards program points?
No, you will not be able to combine your Caltex Rewards points with other rewards programs.Caltex Rewards points cannot be earned or redeemed in conjunction with any other discount, offer or promotion including RAC Member discount, RACQ Member discount or StarCard or other fleet card discounts, unless specified otherwise.
Do my Caltex Rewards points expire?

Caltex Rewards Points will expire 2 years after the date they were earned. For example, if 50 points were earned on 1 October 2023, they will expire on 30 September 2025.

 

Unfortunately, Caltex Rewards points cannot be re-credited once they have expired.

 

Chevron reserves the right to amend the validity period of the Caltex Rewards points from time to time with prior notice to you.

 

T&C’s apply. Find out more here.

Can points redemption be combined with other station offers such as RAC or RACQ?

Unless specified or promoted otherwise, Caltex Rewards points may not be redeemed and combined with any other discount, offer, or promotion including RAC Member discount, RACQ member discount or StarCard or other fleet card discounts. You must choose to either redeem your Caltex Rewards points or have the other discount, offer or promotion applied at the time of your eligible fuel purchase.

 

We may from time-to-time offer exclusive promotions that will include Caltex Rewards Point earning.

Can points be redeemed for cash?
No, Caltex Rewards points are not convertible or redeemable for cash. Caltex Rewards points can only be redeemed as dollars off your fuel transaction.
Do I need to download the CaltexGO app to register for Caltex Rewards?
Yes, to participate in the Caltex Rewards Program, you will need to download the CaltexGO app to register for Caltex Rewards. Unless you have successfully completed the application process and been approved, you will not be able to earn or redeem any Caltex Rewards points under the Caltex Rewards Program.
I’m already using the CaltexGO app – how do I register for Caltex Rewards?
If you are already using the CaltexGO app, you just need to make sure you are using the up-to-date version of CaltexGO and have accepted the updated Caltex Rewards Program Terms and Conditions .
Is Caltex Rewards free?
Yes, joining the Caltex Rewards program is free.
What personal information do I need to provide to register?
You will need to provide your first name, last name, email address, Australian phone number and date of birth (month and year) to register for Caltex Rewards.

Technical Support

What should I do if I find unusual actions or activities on my Caltex Rewards account?
If you think the security of your CaltexGO app has been compromised, please contact us immediately.
Can I close my Caltex Rewards account?

Yes, you may close your Caltex Rewards account at any time.

 

To close your account please contact us.

 

Once your account is deleted, we will remove all your data from the Caltex Rewards Program. Caltex Rewards points are automatically void upon termination of the Caltex Rewards Program, or when you cease to be a member.

Can I transfer my points to someone else or share my Caltex Rewards account?
No, the Caltex Rewards points in your account cannot be transferred to another Caltex Rewards member.
What should I do if I don't receive the One Time Pin via SMS?
You can request a new One Time Pin after the time for the first lapses. Please allow at least three minutes to pass before requesting a new One Time Pin. If you still do not receive your new One Time Pin, please contact us .

Common Questions

Can I use Caltex Rewards at Puma Energy brand service stations?
No, Caltex Rewards is only available at participating Caltex service stations. You can find participating Caltex service stations here: caltex.com/au/find-us .
How protected is my personal information stored on the app?
The collection, use and disclosure of your personal information will be in accordance with the CaltexGO Privacy Statement .
What should I do if I’ve lost my mobile phone or I am at risk of having my data stolen?
If you think the security of your CaltexGO app has been or will be compromised, please contact us immediately.

Need help or have some feedback?

No problem, we've got you. Just get in touch with our team and we'll get it sorted. 

Download CaltexGO today

Sign up to Caltex Rewards on the CaltexGO app to instantly earn 250 bonus points.

T&Cs apply.