You can redeem Caltex Points for fuel conveniently from your CaltexGO app. Start growing your points now!
You can redeem Caltex Points for fuel conveniently from your CaltexGO app. Start growing your points now!
Step 1: Ensure you have select Caltex Rewards if you are redeeming Caltex points for this fuel transaction.
Step 2: Choose how much points you would like to offset for this transaction. Or you can enter an amount to redeem.
Step 3: Tap on the "Done" button at the bottom and return to Preview Payment screen to complete your payment.
Step 1: Ensure you have select Caltex Rewards if you are redeeming Caltex points for this fuel transaction.
Step 2: Choose how much points you would like to offset for this transaction. Or you can enter an amount to redeem.
Step 3: Tap on the "Done" button at the bottom and return to Preview Payment screen to complete your payment.
CaltexGO mobile payments are only available at selected Caltex service stations nationwide.
Download the CaltexGO app and use the “Mobile Pay” option to pay for fuel. If a discount is applicable, it will be automatically applied and displayed on the payment confirmation screen once you have entered the pump number.
If you have not paid for the transaction, tap the "Back" button to reselect the correct pump number. If issues persist, please proceed to the cashier in-store to settle the transaction in person.
You have 90-seconds to complete a Mobile Pay transaction before it is time-out. If you need more time, please proceed to the cashier in-store to complete the transaction.
You will receive a digital receipt in the CaltexGO app, as well as an electronic receipt in the form of a tax invoice via your registered email address. A paper receipt in store is available upon request.
No. CaltexGO’s Mobile Pay is limited to fuel purchases.
Your past transaction receipts can be viewed at any time via the CaltexGO app. To view a past transaction, log in to your app account and select ‘Transactions'. Your receipts will be organized by date, with your most recent transaction at the top of the list. Tap each transaction to display details.
For a tax invoice receipt, refer to your registered email account. Remember to check your junk folder for <receipt@caltexgo.com> if you cannot find them.
Fuel prices are displayed at each pump island dispenser.
In this unlikely event, you will still be required to pay for any fuel dispensed into your vehicle in-store prior to leaving the Caltex station. If this occurs, please contact our Customer Service Center at 1800 88 3188 or email to myhqcsc@chevron.com
As fuel has been dispensed you are liable for payment. Please proceed in-store to settle the payment.
Caltex reserves the right to refer the matter to the local police authority in the event transactions carried out via the CaltexGO account appear suspicious or indicates numerous declined transactions.
A ‘Pay Now’ screen will prompt you to verify your transaction before you proceed to pay. You will see a ‘Successful’ screen to confirm payment has been made. You may only leave the site once a “Payment Received” notification is displayed.
A pre-authorization amount of RM200 is charged for fuel purchases made at the outdoor pump. The pre-authorization amount will then be reversed immediately, and the actual amount will be charged upon settlement by the merchant.
The immediate release of the pre-authorization amount applies to both Visa and MasterCard debit and credit cards.
Both credit and debit card payments are accepted: Visa and MasterCard.
You can register a maximum of 2 credit cards.
Not yet. Only Visa and MasterCard payment cards are currently accepted by CaltexGO. You may continue to use StarCard in-store or at the Outdoor Payment Terminal.
Not yet. Only Visa and MasterCard payment cards are currently accepted by CaltexGO. You are welcome to go in-store to redeem your StarCash gift card.
Enable your GPS or “Location Services” in your phone’s settings to help identity your current Caltex station location. You can then use CaltexGO’s Mobile Pay for fuel payment.
Log in to your app account, and tap on ‘Payment’. You may delete, add or update your credit card information.
Caltex does not see or store the details of your nominated payment cards. Such details are collected, stored and processed by Caltex's payment service provider, which processes payments via CaltexGO.
An electronic receipt for all CaltexGO transactions will be delivered to your registered email address.
Yes. You are required to confirm your email address before using CaltexGO for mobile payment.
Caltex takes user security seriously, which is why you are sent a one-time security code by SMS to validate credit card selection when you first set up your preferred payment card.
You can request to have another authorization SMS sent. If you still do not receive the SMS after a few minutes, please contact your issuing bank for clarification.
Try removing the credit card details from the app and adding it again, double-checking to ensure all required information has been entered correctly.
If you continue to receive a payment error, contact your bank to verify that your payment account is active and verified internationally.
Like most apps, CaltexGO uses your smartphone’s location services and internet data. Costs vary depending on your network provider and mobile phone plan. Contact your mobile service provider for more information.
No
CaltexGO only uses the location services in your mobile’s native operating system when the app is running to determine your Mobile Pay location. The app will not be able to determine your location if it is not open.
Caltex uses a variety of security technologies and procedures for storing and securing personal information and complies with applicable data privacy regulations.
Yes, you can log in to your CaltexGO account from another device provided the transaction is still available. Alternatively, you can go in-store to make a payment.
You must immediately notify our Customer Service Center at 1800 88 3188 or email to myhqcsc@chevron.com to request CaltexGO account cancellation or temporary suspension.
Please contact your bank immediately if you suspect your card has been used in an unauthorized manner.
You must also contact our Customer Service Center at 1800 88 3188 or email to myhqcsc@chevron.com to report this issue. Otherwise, you will have to bear the cost of any transactions made prior to the notification.
Please email the Customer Service via myhqcsc@chevron.com
Send us your queries via our Feedback Form.
