How do I terminate Starcard Online user access for employees who left the company or changed role?

Go to Admin Menu > New User Sub-menu or you may check Admin Quick Reference guide for more information.

I can’t remember my User log in, how do I reset my password?

Click Forgotten your Password link, user will receive a temporary password via email. If you can’t remember your User ID, please call customer service for assistance. IMPORTANT: User ID and Password are both case sensitive. The system will only allow 3 unsuccessful attempts. If you need assistance, Please contact customer service for more information.

What are the minimum System Requirements I need to access Starcard Online?

System Requirements: Screen Resolution: minimum of 1024 x 768 is required. Supported Operating System: Linux and Windows. Mac OS is not supported. Supported version of Browser: Internet Explorer 8 or higher, Firefox, Chrome and Safari PDF Reader: Adobe Reader XI or higher

Is Starcard Online available for Merchants?

Merchants can now access Starcard Online with the following feature: View the copy of Merchant Statement Find Transactions and Export Transactions View daily Merchant Settlement Run and schedule report to be sent via email To view reports, Location (Business Location Number) must be linked to user To view Merchant Statement, Merchant Sold to number must be linked to user.

My company has multiple StarCard accounts with Chevron, can I access those accounts using one log in credential?

Yes. At the Home Page, select the Account in the “Currently Selected Account” dropdown list. Alternatively, users may check Account Summary Quick Reference guide for more information.

What selected transactions are available at Starcard Online?

Online self-serve portal with full functionality on account and card maintenance which enables customer to utilize 24 x 7 services with no call services support required: Card Ordering and Maintenance Invoice and Statements View and download Transaction Account Summary and Maintenance View, schedule and request for reports Add new users and modify existing user’s access Bulk card order and update feature

Can I add other users using Starcard Online?

Yes, an Admin User can add and manage users online. Please read Quick Reference guide or contact customer service for more information. (applicable only for Starcard Customers)