This helps safeguard your profile and enable better control of your Account. An electronic receipt and point summary will also be delivered to your registered email address.

Yes. You are required to verify your email address before using email as your login name and redeem any rewards.

Caltex takes user security seriously. This is why you are sent an OTP via SMS to validate your mobile number upon registration with Caltex Rewards.

You can request to have another authorization SMS sent. If you still have not received the SMS OTP after a few minutes, please contact our Customer Service Center at 1800 88 3188 or email to myhqcsc@chevron.com to check the status of your number.

Customers are not allowed to make changes to the birth month on their account. If you are looking to change it, contact our Customer Service Center at 1800 88 3188 or email to myhqcsc@chevron.com and we will assist you accordingly.

To ensure the authenticity of our users, individual mobile numbers used to enjoy exclusive offers that can only be bound to 1 account at a time and cannot be used for on multiple accounts.

You can always view your Caltex Points balance by logging into your Caltex Rewards account on website or by using the CaltexGO app.

You can also find out your balance by contacting our Customer Service Center at 1800 88 3188 or email to myhqcsc@chevron.com and we will assist you accordingly.

Caltex Points can be redeemed to offset your fuel purchase instantly or redeem vouchers for use at Caltex stations or our exclusive Partners.

Unfortunately, Caltex Points cannot be converted into cash.

There is no limit to earning of points via CaltexGO. However, earning Caltex Points at stations will have a maximum cap of five (5) transactions per day that can be credited to your account. These transactions will also have  a maximum threshold of 200 liters per transaction for fuel purchases.

Points are earned independently on each program and counted separately towards earning of rewards. This means points earned on Caltex Rewards and B-Infinite are not combined. If you are enrolled to Caltex Rewards, you can choose to earn and spend (using CaltexGO or Caltex stations) on either Caltex Rewards or B-Infinite program.

You can redeem your points for fuel discounts when you make a fuel transaction at any participating Caltex stations using the CaltexGo App, by scanning your QR code, or providing your mobile number upon payment at the pump. 100 Caltex Points are equivalent to RM1.

If you redeem your points, the related fuel discount will be applied to your fuel purchase and the points will be deducted from your account. If you do not redeem your points, no points will be deducted from your account and the related fuel discounts will be available for your next fuel purchase, subject to any points expiration, as described below.

The Caltex Points earned in a calendar year will expire on 31 December of the following two calendar years. (As an example, Caltex Reward Points earned in 1 September 2022 will expire on 31 December 2024)

To continue earning loyalty points, you need to choose either to continue earning with your JOURNEY Card or Caltex Rewards.

You will need to enroll Caltex Rewards program via Caltex Rewards website, CaltexGO mobile app or Caltex Stations with the help of our staff in order to enjoy Caltex Rewards program benefits.

No. You can only choose one loyalty program points.

Yes, you download CaltexGO app, register and link your existing B Infinite or JOURNEY Card in the CaltexGO app to start earning and redeeming BPoints. For avoidance of doubt, Caltex Rewards points will not be awarded if you select B Infinite or JOURNEY Card loyalty program for points earning in CaltexGO app.

No, you cannot enrol existing B-Infinite program to Caltex Rewards. They are separate loyalty programs and run independently.