An electronic receipt for all CaltexGO transactions will be delivered to your registered email address.

Yes. You are required to confirm your email address before using CaltexGO for mobile payment.

Caltex takes user security seriously, which is why you are sent a one-time security code by SMS to validate credit card selection when you first set up your preferred payment card.

You can request to have another authorization SMS sent. If you still do not receive the SMS after a few minutes, please contact your issuing bank for clarification.

Try removing the credit card details from the app and adding it again, double-checking to ensure all required information has been entered correctly.

If you continue to receive a payment error, contact your bank to verify that your payment account is active and verified internationally.

Select ‘TNG eWallet’ payment method on pump selection screen and press Confirm.

Yes, there will be pre-authorisation based on your preset/full tank amount. If you underfill, the balance amount will be refunded upon completion of fueling by confirming the payment. For BUDI95, the pre-authorization amount will be based on pump price and the refund will be based on difference with the final amount pumped.

Confirm the payment after refueling. If you did not confirm, please wait for the refund within 24 hours. If still did not get your refund, please report to myhqcsc@chevron.com

You can reload the balance within TNG eWallet app during the transaction. Upon reload, you can proceed with fueling.

Mobile phone use remains a source of distraction, with increased personal safety risks from unpredictable vehicular traffic on the forecourt. For your safety, customers must be mindful of their surroundings and focus on the refueling task at hand. As such, the CaltexGO app is only permitted from inside a stationary vehicle or when inside the convenience store.

There is no change to the safety requirements at the service station. After you have switched off your vehicle’s engine, you can use your phone when you’re inside a stationary vehicle or when you are inside the convenience store. It is also recommended that your phone be disconnected from any related accessories, such as a power bank or phone charger, while using the CaltexGO app.

It is safe to use a mobile phone from inside your car on a  forecourt, but not outside the vehicle (unless you are inside the convenience store). This helps eliminate the risk of your phone being a source of distraction on a busy forecourt.

For safety, please keep your phone in the vehicle when you're filling up. To avoid the risk of your phone being a source of distraction, DO NOT USE your phone outside your vehicle while on the forecourt.

For safety reasons, the CaltexGO app and mobile phones can only be used from inside a stationary vehicle or inside the convenience store. Motorcyclists who are keen to experience Mobile Pay may only proceed with CaltexGO fuel transactions in-store.

For safety reasons, motorcyclists are unable to use mobile phones on motorbikes. Phones can only be used from inside a vehicle or inside the convenience store.

We require your roof to be up prior to using the mobile phone. Alternatively, you may proceed to the convenience store.