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How do I apply for a Caltex StarCard?

You can apply online for a Caltex StarCard here.

Alternatively, you can also apply over the phone by calling 1300 234 279 (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria).

When applying for a Caltex StarCard, you will need to meet the following eligibility criteria:

· Have an Australian Business Number (ABN) that has been trading for at least six months.
· Be 18 years or older.
· Be an officeholder of the business (e.g. Director or Company Secretary) or a person authorised to make this application on behalf of the organisation).
· Intend to use the card solely for business purposes.

When preparing the application for a StarCard, please make sure you have the following handy:

· Your ABN.
· Your driver’s licence number, if you're a sole trader or in a partnership.
· The vehicle registration number, if the fuel card is being assigned to a specific vehicle.
· The driver’s full name, if the fuel card is being assigned to a specific driver.
· Your bank account or credit card details, if you want to pay by direct debit.

Please note that we may ask for financial information, proof of address or additional supporting documents in order to assess your application.

Is there a maximum number of fuel cards I can apply for?

There is no limit to how many fuel cards you can apply for.

I'm having trouble with the application and need help.

If you're having trouble with your application, you can call 1300 234 279 (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria) or email starcardau@chevron.com.

Can I check on the status of my application?

You can check the status by calling 1300 234 279 (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria).

How long will it take for my new Caltex StarCard to be delivered?

We will send your new Caltex StarCard the next business day after approval of your application.

However, the actual time it takes for your card to arrive will vary depending on Australia Post delivery schedules.

How do I activate my StarCard?

Not all StarCards require activation but, if your card does, the welcome letter that comes with your new StarCard will contain activation instructions.

For more information visit the StarCard Online Service Centre, call 1300 764 502 (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria), or email starcardau@chevron.com.

What are transaction controls?

Transaction controls are purchase limits and security alerts you can set to Caltex StarCard. They can be set across all cards at an account-level or on individual cards at a card-level.

You can create a setting to either ‘Decline & Alert’* or ‘Approve & Alert’** the account holder in the following scenarios:

· When a cardholder goes over the card’s set transaction value limit.
· When a cardholder goes over the card’s set litre volume limit.
· When a cardholder uses the card on the weekends.
· When a cardholder goes over the card’s set transaction count.

Once transaction limits have been set, each time the card is used outside the transaction limit, the account holder will receive an email to inform them of the breach.

If the account holder has opted to ‘Decline & Alert’ transactions that do not adhere to a card's transaction limits, the transaction will decline at the point of sale and the cardholder will also receive an email alert of the breach.

*Decline & Alert: Transactions will not be processed when controls are breached, and a notification will be sent to the account holder’s email address.

**Approve & Alert: Transactions will be processed when controls are breached, and a notification will be sent to the account holder’s email address.

Does StarCard offer odometer readings?

We can prompt your drivers to record their odometer readings for you. You can also opt to receive an email alert for missed or incorrect odometer readings from your drivers.

If the odometer readings option is enabled, the cardholder is prompted for the odometer reading when they swipe their Caltex StarCard at the terminal.

However, odometer readings are not available with ‘Driver Only’ cards because the reading must be associated with a single vehicle.

You can choose to set up odometer readings for one, some or all of your drivers' cards.

Contact our Customer Service team on 1300 234 279 (Monday to Friday, 8:45 AM – 7:00 PM AEST, excluding public holidays in Victoria) to organise this.

How do I enable odometer alerts?

To enable odometer alerts, log in to the StarCard Online Service Centre and navigate to

Account → Transaction Controls → Odometer Controls.

How often is the transaction data updated in the StarCard Online Service Centre?

Transaction data is updated on the StarCard Online Service Centre regularly for purchase transactions, payment transactions, late payments, and spend limits. 

Purchase transactions 

Terminal sales transactions are visible in the StarCard Online Service Centre two business days after the transaction. This excludes weekends and public holidays.

Note that the processing of manual transactions depends on when the merchant sends their vouchers for processing, meaning that these transactions may take longer to be visible in the StarCard Online Service Centre.

You can see your current balance in the StarCard Online Service Centre by navigating to the Overview page under the Current balance section. You will also see the date the balance was last updated. 

Payment transactions 

Payments are not shown as individual payments in the StarCard Online Service Centre, but are instead accounted towards your remaining account balance shown in the StarCard Online Service Centre instead.

Direct debit payments (from a debit or credit card account) are reflected in your StarCard Online Service Centre on the day of payment.

Note that payments completed manually by customers, such as BPAY, EFT and manual debit and credit card payments, may take up to three business days to appear in the StarCard Online Service Centre. 

Late payments 

Overdue payments will display immediately in the StarCard Online Service Centre.

If one or more of your statements is overdue, these are displayed in red in the StarCard Online Service Centre, Overview and Account → Billing and Payment sections.

Note that the StarCard Online Service Centre starts displaying statements as being overdue from the due date onwards.

What reporting is available?

We have a range of reports available including statements, transaction data, annual activity report, and quarterly activity reports.

Statements 

You can choose how often you receive statements: either weekly, fortnightly or monthly, depending upon your billing cycle. You can also access your statements at any time through the StarCard Online Service Centre.

Statements may be delivered either electronically or by post, depending on your preference. Statements delivered by email are free of charge. 

Transaction data

You can log in to the StarCard Online Service Centre and see your transaction data for the last 13 months. You can also download your transaction data in a .csv file.

Annual activity report

Tax time can be stressful. That's why we provide you with the option of receiving an Annual Activity Report that includes a summary of each vehicle’s spend for the financial year. It does not include odometer readings. This report can help to substantiate your business vehicle expenses at tax time.

Note that an Annual Activity Report incurs a fee. If you currently receive a Quarterly Activity Report, you will receive a complimentary Annual Activity Report for the cards set up to receive a Quarterly Activity Report.

Quarterly activity report

A Quarterly Activity Report can be provided for each card. It can help with quarterly taxation reporting requirements and gives a summary of all account transactions during a three-month period. It summarises spend by product type, litres purchased and GST components, but does not include odometer readings.

A Quarterly Activity Report incurs a fee. You will receive a complimentary Annual Activity Report for the specific cards set up to receive a Quarterly Activity Report.

Can I still subscribe to StarCard Roadside Assistance if I cancel my StarCard account?

If you cancel your Caltex StarCard account, you can't continue with your StarCard Roadside Assistance subscription.

This is because you can only pay for your StarCard Roadside Assistance expenses with a Caltex StarCard.